Jayne Wall
Jayne is the Director of Central Operations at Marks & Spencer
Jayne is the Director of Central Operations at Marks & Spencer
This Member Experience Day is exclusive toĀ members of The Institute. Our upcoming Member Experience Day will be hosted by Laithwaites Wine at their Gloucester headquarters. Jo Causon, The Instituteās CEO,…
Weāre excited to unveil the launch of our Service Culture Index, the renamed and improved version of ServCheck - a more accessible, diagnosis tool for measuring your customer service culture…
James is Director General for the Enterprise Transformation Group at HMRC
There has been a lot of news recently about the growing number of young people not in employment, education or training, or āNEETsā. Recent figures suggest that there are almost…
Our Annual General Meeting and Members' Meeting is an exclusive member-only event, providing a unique opportunity to network with top UK organisations and gain insights from best practices. It will…
Despite an optimistic start to the year, the UK now faces yet more economic headwinds as global uncertainty continues. Whether itās the conflict in Iran, rising protectionism or supply chain…
Earlier this week, I had the pleasure of addressing 400 business leaders at our Annual Conference. As I noted during my keynote, we are operating in a period of intense…
UK retail was in the spotlight this week asĀ new dataĀ revealed retail spending growth more than doubled last month. This will be welcome news to retailers after a damp December, as…
Sonia Astill is the Chief People Officer at Wickes Group, a role she's held since 2019. She brings a diverse background in HR and organisational development, having worked across retail,…