This course is designed to equip participants with the essential skills and knowledge for managing customer complaints proficiently and empathetically. Facilitated by our Academy experts, this interactive session targets individuals…
It was a pleasure to welcome many of you to the in-person launch of our latest UK Customer Satisfaction Index (UKCSI) this week. Hearing about the work that goes on…
Happy New Year to you all. I hope the past few weeks have given you a chance to relax and recharge, and that you return ready to make 2025 a…
As Commercial Director, Monica is passionate about shaping strategies that help organisations excel in customer service, ensuring they stay ahead in a rapidly evolving marketplace.
As we approach the end of 2024 and a new year looms, it’s a good time to stand back, reflect and reset for the future. It has been another challenging…
For our January 2025 UKCSI, we are hosting a special version of our launch webinar, open to members and non-members alike. The webinar will cover the same elements as our…
Nick Washer joined Nortal Solutions Limited, as the Global Head of Defence in Dec 24, having completed a 34 year career in the Royal Navy as a warfare officer. He…
As 2024 draws to a close, I do hope we can all find a moment to reflect on not just the business challenges, but also the successes, innovations and ways…
Fuel your team's success with our interactive workshops, which can be tailored and delivered exclusively for your organisation (virtually or physically), or booked via our scheduled open courses available to all…
Our certificate courses enhance your professional skills and organisational effectiveness in customer service. Taking place over several days, our immersive courses are regularly scheduled or can be delivered (and tailored)…