Insight Consultancy
We focus on how customers determine success in their dealings with you – or your competitors. The insight we build helps you align your business goals with what your customers…
Bespoke Research
As well as the Research and Insight we publish as a member benefit, we undertake research projects on behalf of member organisations, to help them better understand their customers, the…
Research Hub
We publish an independent, expert perspective and provide thought leadership, insights and advice to help organisations adapt to changes in the customer landscape and improve their performance.
Easing of lockdown presents a new set of challenges for leaders – they must remain focused on their purpose
As we tackle the intractable challenges ahead, it is the job of leaders to remain focused – and ensure that in dealing with short-term decisions, they do not lose sight of their long-term purpose.
Research & Insight
We help you understand the evolving customer environment, highlight the characteristics of excellent service, measure and benchmark your customer satisfaction, with practical insight and recommendations to improve.
UK Customer Satisfaction Awards
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Annual Conference
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Events
There are always new events and webinars coming up. Some are open to the wider world, business leaders and customer service professionals, but most are exclusive to our members. Another…
Inspiring a Service Nation
Our Research shows that a sustained improvement in customer satisfaction will provide a £33bn per year productivity boost to the UK economy. To achieve this and make the UK a…
Thought Leadership
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.