New legislation
New legislation to protect public-facing workers is achieved through our Service with Respect campaign
Amendment to the Sentencing Bill
An amendment to the Sentencing Bill is proposed as part of our Service with Respect campaign
Reaching 100 supporters
Our Service with Respect campaign reached 100 supporters
BBC Breakfast launch
We launched our Service with Respect campaign live on BBC Breakfast
Change in the law and Trust Index
We achieved a change in the law through our Service with Respect campaign. Our Trust Index was also launched this same year.
Safety Management Magazine interview with Jo Causon: The customer is not always (al)right
Our CEO Jo Causon was recently interviewed for a feature story in Safety Management Magazine, where she discusses The Institute of Customer Service's Service with Respect campaign to protect customer-facing…
Looking ahead – driving change for a stronger UK
A new Labour Government was confirmed in the early hours of this morning, with Cabinet appointments being made throughout the day. At the Institute, it is business as usual –…
Lessons in navigating the recovery – knowledge sharing is power
After a decade of unprecedented challenges and disruptions, the Prime Minister’s announcement of the “green shoots of recovery” last week should be a cause for optimism for businesses across the…
Maximising your membership
A key factor when it comes to making the most out of your membership is communicating with a range of different stakeholders within your organisation.  This is why we have…
A New Year’s resolution for businesses in every sector: protecting workers from abuse
Happy new year to everyone. I hope you had a restful break after a busy service season. January is a time to reflect and set ambitions and aspirations for the…