It is time to double down on customer service
As we move through the height of summer, it’s not just the staggering heat that’s taking some adjusting to. The end of the first fiscal quarter makes this a critical…
Protecting our people and our economy: a call to action against the abuse of service workers
Despite a rocky start to the financial year, data on the UK jobs market earlier this week provided some timely relief from lingering economic gloom. Encouragingly, job vacancies saw the fastest…
APPG on Customer Service: Protecting public facing workers
The All-Party Parliamentary Group (APPG) on Customer Service raises awareness and understanding of customer service amongst parliamentarians and establishes a dialogue with UK organisations across all sectors. At our APPG…
The Institute of Customer Service Parliamentary Reception – November 2024
As the first real chill of winter creeps across the UK, and the dust settles on the recent budget of the new Labour Government, business leaders across the nation are…
National Customer Service Week 2024 Round-up
Thank you to everyone who shared their NCSW activities and interactions with us throughout the week - your commitment to delivering outstanding customer service is truly inspiring, and it is…
We need to keep striving for a service agenda with human values at its heart
The service agenda is key to driving economic growth and commercial prosperity – and yet, two challenging things are happening simultaneously that we urgently need to address. On the one…
Calling for urgent action against the abuse of service workers
It is good to be back after some time away over the summer. There is something energising about a late summer break and having the opportunity to reflect on the…
Elevating the value of service as a profession in the hospitality sector
In what has been a busy week for economic data, the Office for National Statistics’ latest labour market overview released on Tuesday caught my attention – revealing marginal drops in job vacancies…
Building a legacy based on service excellence
I’m sure many of you have been glued to the Olympics in recent weeks, cheering on and celebrating our nation’s top athletes – and it’s of course been great to…
The role of service in navigating the winds of change
While last week felt like an apt moment to reflect on the sentiments of respect and service, the mood this week is very much focused on action and delivery. The King’s…