Standards, benchmarking and accreditation

Striving to improve customer service

Standards, benchmarking and accreditation

Institute of Customer Service benchmarks provide organisations with an understanding of their current level of customer service, demonstrate a commitment to improving customers' experience and ultimately develop and improve customer service

UKCSI business benchmarking

Customer satisfaction measurement

Diagnostic survey that benchmarks you against leaders in your sector


Training Accreditation

Institute accreditation of an in-house customer service training programme


Customer Service Standard

Organisational accreditation that acts as a National Customer Service Standard

Case Studies

British Council sees TrainingMark as a ‘worthy investment’

We wanted to ensure that our training offered a rigorous approach to develop the skills and attitude needed to deliver the best possible service for our customers. Dan Walsh Service Quality Manager, British Council
See all Case Studies

How high are your standards?

How your organisation can measure up to nationally recognised customer service standards

How accreditation can help your organisation


Internal benchmarking tool

Assessment tool that measures an organisation's commitment to customer service

Approved centre accreditation

Learn how it is achieved

Accreditation for organisations delivering the Institute's professional qualifications to our quality and standard requirements

Professional standards

The standards that make up world class customer service

Professional customer service standards that promote professionalism and consistency in service delivery by organisations and individuals

Are you looking for market insight?

Institute membership gives you exclusive access to customer service research across all sectors.

Are you looking to set and raise your standards?

Our training and accreditation programmes can raise your service standards.

Are you looking for organisational membership?

We support some of the UK's leading businesses in improving their customer service.