Striving to improve customer service
Institute of Customer Service benchmarks provide organisations with an understanding of their current level of customer service, demonstrate a commitment to improving customers' experience and ultimately develop and improve customer service
We wanted to ensure that our training offered a rigorous approach to develop the skills and attitude needed to deliver the best possible service for our customers. Dan Walsh Service Quality Manager, British CouncilSee all Case Studies
How your organisation can measure up to nationally recognised customer service standardsHow accreditation can help your organisation
Institute membership gives you exclusive access to customer service research across all sectors.
Our training and accreditation programmes can raise your service standards.
We support some of the UK's leading businesses in improving their customer service.