In an article in The Times, our CEO Jo Causon discusses the urgent need for greater protections for all public-facing workers from abuse and hostility, citing our recent research that shows 37% of customer-facing workers who experienced abuse have considered leaving their role as a result.
The article also highlights an open letter penned by Jo Causon and signed by 76 business leaders, calling for an amendment to the upcoming Crime and Policing Bill to protect all customer-facing workers, in every sector, from abuse.
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