In her recent BBC Radio Kent interview, our CEO, Jo Causon discussed the rising problem of abuse directed at parking wardens and other public-facing workers, placing it within the broader context of unacceptable hostility towards frontline staff. Jo also highlighted…
https://icsmail.wistia.com/medias/qja26uk5eu In her BBC Breakfast interview on the issue of traffic warden abuse, our CEO, Jo Causon highlighted the growing prevalence of abusive behaviour towards customer-facing staff - with recent figures showing that 40% of frontline workers have experienced some…
Our CEO Jo Causon returned once more to the red sofa at BBC Breakfast, to discuss tour latest research and call to action for Service with Respect - The Institute's campaign to highlight and tackle the unacceptable abuse and hostility…
Our CEO Jo Causon joined BBC Radio 4's Today Programme to discuss our Service with Respect campaign to highlight and tackle abuse of customer-facing workers. Jo discussed our latest research, highlighting that the issue is pervasive and growing in UK…
As part of her regular column with Forbes, our CEO Jo Causon discusses the timely and important issue of abuse and hostility against customer service workers globally, and what we can all do as business leaders, Governments, and as members…
In an article in The Guardian covering the rising levels of abuse and assault against telecoms engineers, The Institute of Customer Service's Service with Respect campaign was discussed. The article links to our open letter, signed by close to 100…
CEO Jo Causon on abuse of customer facing staff: "We (as business leaders) need to stand up and say this is not acceptable behaviour". Our CEO Jo Causon was invited to the BBC Breakfast studio to discuss the latest survey…