Employee engagement: how it affects the customer experience
Employee engagement may be understood as a source of competitive advantage, but are Boardrooms really closing the gap between their perceptions and those of their staff?
Mind the gap
Employers are struggling to fill vacancies because they can't find people with sufficient 'customer handling skills'. But there is a solution
Engaging staff and customers
National Customer Service Week is your chance to highlight why customer service is important to you
Bridging the customer service skills gap for prosperity
The Autumn Statement underlined the importance of tackling youth unemployment in order to enhance UK competitiveness
Are you being engaged? (2014)
Employee engagement and its influence on customer satisfaction and buying behaviour