Weekly webinar: Head to Head Interviews with Business Leaders
Each week our CEO, Jo Causon, will interview a business leader to discuss the challenges their organisation is facing.
Webinar: Head to Head with Liv Garfield (Severn Trent)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Liv Garfield, CEO, Severn Trent. Watch Liv and Jo discuss being the very best you can be…
Webinar: Head to Head with Amanda Jones (Post Office)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Amanda Jones, Retail Director, Post Office. Watch Amanda and Jo discuss authentic communication and lessons learnt during…
Webinar: Head to Head with Matt Prosser (Dorset Council)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Matt Prosser, Chief Executive, Dorset Council. Watch Matt and Jo discuss developing company culture through these challenging…
Webinar: Head to Head with Matt Gore (Pension Insurance Corporation)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Matt Gore, Chief Operating Officer, Pension Insurance Corporation. Watch Matt and Jo discuss lessons learnt during these…
Webinar: Head to Head with Kathryn O’Brien (TransPennine Express)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Kathryn O'Brien, Customer Experience Director, TransPennine Express. Watch Kathryn and Jo discuss leading business through change.
Webinar: Head to Head with Miguel Cabaça (Arval UK)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Miguel Cabaça, Managing Director, Arval UK. Watch Miguel and Jo discuss sustainability and the importance of being…
Webinar: Head to Head with Neil Mullarkey (The Comedy Store Players)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Neil Mullarkey of The Comedy Store Players. Watch Neil and Jo discuss top tips on making communication…
Webinar: Head to Head with Ben Fletcher (The Very Group)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Ben Fletcher, Chief Finance Officer, The Very Group. Watch Ben and Jo discuss their plans as they…
Faced with a new wave of uncertainty, we should focus on a green recovery
By Jo Causon, CEO, The Institute of Customer Service The latest phase of the Covid-19 pandemic has brought with it a fresh wave of uncertainty. Businesses across the country are busy dealing with the immediate challenges brought on by increased…