Leadership Archives ⋆ Page 16 of 17 ⋆ Institute of Customer Service

Delivering Service during Challenging Times Top Tips

Top tips for maintaining great service in challenging times

March 31, 2020
The Institute of Customer Service

Due to the COVID-19 crisis, many traditional ways of working are no longer viable. A new normal is being established - and we are all grappling with the challenges and opportunities it presents. We reached out to our network of Vice Presidents - business leaders from across the UK in a range of sectors for their top tips on maintaining great service through these challenging times.

CEO Video Delivering Service during Challenging Times

CEO Video: The importance of service in a time of crisis

March 30, 2020
The Institute of Customer Service

The Institute's CEO, Jo Causon, discusses the importance of customer service at this time and of delivering on promises, looking after vulnerable customers and driving a service nation

CEO Statement Featured Homepage

Maintaining and building customer loyalty during the COVID-19 crisis

March 26, 2020
Jo Causon

Brilliant organisations don’t do something to be seen to be doing it. They do it because it is relevant to their purpose and the right thing to do. As part of our Inspiring a Service Nation campaign – developed and launched before we knew of the impending crisis - we have been calling on businesses to stand up and be counted for the good of the country.

CEO Blog

Calm leadership and focus needed in unprecedented coronavirus times

March 25, 2020
Jo Causon

The job of leaders is to keep a level head, stay focused, and navigate the best way forward with the facts that they have at the time. Difficult times call for better leadership.

CEO Blog

A time to stand back and reflect at a critical juncture for customer service

February 20, 2020
Jo Causon

Take a moment and reflect on where you really are in your customer service journey. Does it reflect your purpose and values as an organisation? Are you clear about who you are serving and why? If not, what do you need to do to adjust your trajectory?