Our Head to Head series brings a sharp business lens to leadership conversations, with our CEO Jo Causon examining the strategic, operational and governance challenges facing organisations today. In this edition, she speaks with Liz Walker, Chief Operating Officer at…
In our Head to Head series, our CEO Jo Causon sits down with business leaders to explore the challenges their organisations face. In this edition, she speaks with Maureen Beresford, Director of Corporate Governance and Stewardship at the Financial Reporting…
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Jenny Herrera, CEO at Good Business Charter. Listen to Jo and Jenny discuss the…
As a leader, when was the last time you directly interacted with a customer to listen to their feedback and understand what matters most to them? Hopefully the answer is ‘not long ago’ – but certainly it’s easy for busy…
It is no secret that, since the pandemic, the UK’s leisure and hospitality industry has had to navigate some particularly challenging conditions. As we leave January behind, the lighter, longer days offer some cause for optimism about customer spend. That…
As we step into 2026, many organisations will be eager to put a year of economic uncertainty behind them and seize the opportunities ahead. And despite pessimism in some quarters, there are several signs of grounds for greater positivity. Research…
As we prepare for Christmas once again, I settled down to re-watch a real seasonal classic over the weekend – Frank Capra’s 1946 film It's a Wonderful Life. It is a film many of us will be familiar with, but…
Our CEO, Jo Causon was joined by Alison Jaap, Transformation Director at Connells Group, Lucinda Scott, Customer Service Director at first direct and Martyn Oakley Group CIO at Direct Wines. They discussed and shared their perspectives on the customer experience…
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Liz Chapman, Chief Operations Officer Europe at Equifax. Listen to Jo and Liz discuss…
For weeks, the chatter around Wednesday’s budget has been hard to avoid. Now that the Chancellor’s speech has passed, businesses have an opportunity to reflect and refocus. The measures set out this week, some more welcome than others, will impact…