As part of her regular column with Forbes, our CEO Jo Causon discusses the key qualities of leaders who put service at the heart of their business strategies, drawing on examples from her many conversations with successful, customer-focused CEOs.
As part of her regular column with Forbes, our CEO Jo Causon discusses the timely and important issue of abuse and hostility against customer service workers globally, and what we can all do as business leaders, Governments, and as members…
As part of her regular column with Forbes, our CEO Jo Causon reveals the economy-focused results of our latest UK Customer Satisfaction Index (UKCSI), discussing how strong, customer-focused organisations are capitalising on a recent tentative growth in consumer confidence on…
As part of her regular column with Forbes, our CEO Jo Causon has written about how a strong focus on customer service excellence can help your organisation when a crisis hits. The opinion piece discusses what to do from a…
As part of her regular column with Forbes, our CEO Jo Causon has penned an opinion piece on the rise of AI solutions in customer service, and what risks and opportunities this fast-evolving technology presents for organisations. Jo discusses the…