In an article in The Times, our CEO Jo Causon discusses the urgent need for greater protections for all public-facing workers from abuse and hostility, citing our recent research that shows 37% of customer-facing workers who experienced abuse have considered…
June 2025 marks an important milestone for us; one that we wished to honour with a parliamentary reception within the halls of Westminster, along with a timely call to action for organisations and Government alike. The event marked five years…
Our CEO Jo Causon was recently interviewed for a feature story in Safety Management Magazine, where she discusses The Institute of Customer Service's Service with Respect campaign to protect customer-facing workers from hostility and abuse. Jo discussed our research into…