Trusted Advisory Network - Member benefits ⋆ Institute of Customer Service

Perfect your customer service strategy

Whether you’re navigating transformational change, embedding a strong service culture, or responding to rising customer expectations, having the right level of support can make all the difference.

Our Trusted Advisory Network membership is perfect for multi-site, national or international businesses focusing on long-term customer service strategies. It is usually suitable for those who have 750-50k+ employees.

Our Trusted Advisory Network members include organisations such as BT, E.ON, NatWest, Network Rail, Sky, Virgin Media O2, Croda and more.


Type of benefit	Allowance
Strategic advice	Dedicated client team to support your journey, including a Client Development Director (CDD) & Client Development Manager (CDM) Tailored engagement plan outlining your specific needs & bi-annual ROI meeting to showcase the impact of your membership Exclusive members-only access to downloadable assets, logos, toolkits & templates, including the latest research and insight
Research & insight	Free access to our groundbreaking UKCSI report published twice a year Choice of x2 UKCSI sector reports Member-only access to our Breakthrough Research and launch events (x3–4 times/yr) In-depth impact briefing presentation of the results from the UKCSI by sector & with detailed breakdown Bespoke insight*
Benchmarking	Access to our ServCheck survey with x3 surveys free per year, including report Access to our Business Benchmarking portal to deliver x3 surveys free per year, including report Access to our Trust Index survey with x1 survey free per year
Thought leadership & influence	Access to a digital & print copy (upon request) of The Institute’s Customer Focus Magazine, published three times a year Annual CEO to CEO check-in Unlimited use of the Institute of Customer Service ROI Toolkit Board presentation from the Institute of Customer Service’s CEO
Networking & events	Invitations to join the APPG to influence policy and government x4 Regional roadshows per year with other Institute members Attendance at our Annual Conference, UK Customer Satisfaction Awards, AGM, CEO Breakfasts, webinars and Head-to-Head interviews A member experience day to see host-member’s business A community showcase event with a selected member, local MPs & Media
Standards & accreditation	Support and guidance from The Institute to secure the UK’s national standard, ServiceMark, recognising your organisation’s excellence in customer service Opportunity to achieve TrainingMark, the accreditation that your in-house training programme meets our independent professional standards
Qualifications	Access to enrol onto our Professional and Management Qualifications* x20 free allocations to receive individual membership x2 free workshops for up to 15 coaches to support your Professional Qualification x2 free places at our Assessor Development workshop
Training & Workshops	Member-only access to our comprehensive suite of Academy workshops* and certificate courses, covering the full spectrum of customer service challenges Access to our on-hand Academy team to create bespoke training Access to our Train the Trainer* programme to internally deliver high-impact training sessions from our certificate courses

*Available at an additional cost

Trusted Advisory Network – Member benefits

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