Terms and Conditions

This website is owned and operated by The Institute of Customer Service 

The Institute of Customer Services (ICS) is a company limited by guarantee, whose registered office is at Bridge House, 4 Borough High Street London, SE1 9QQ Registered in England No. 3316394


Use of this Website

By using this website, you agree to be bound by these terms and conditions and all applicable laws.

Intellectual Property Rights

All copyright and other intellectual property rights in the materials on this website are owned by The Institute of Customer Service unless otherwise indicated. You may download, print or copy any material from this website, provided it is for your own personal, non-commercial use and you keep in place all original copyright notices or other intellectual property notices.

You may not copy, modify, alter, distribute, publish, sell or otherwise use any material on this website in whole or in part, unless you have obtained the prior written consent of The Institute of Customer Service.

Members of the Media may download, print or copy material from this website, and use it in published articles or otherwise provided you keep in place all original copyright notices or other intellectual property notices and attribute the information to The Institute of Customer Service.

Limitation on Liability

The Institute of Customer Service shall not be liable to you or to any other person or entity in any way, whether arising under contract, tort (including negligence) or otherwise, for damages of any kind arising from the use of this website, including, but not limited to, direct, indirect, incidental, punitive or consequential damages, lost revenue or profits, lost or damaged data or other commercial or economic loss, that result from your use of, or inability to use, this website.

If this limitation of liability provision shall be deemed unenforceable, either in whole or in part, then such parts as are unenforceable shall be deleted, the remaining parts shall remain in full force and effect and the liability of The Institute of Customer Service shall be limited to the greatest extent permitted by law.

Disclaimer of Warranty

Separate terms and conditions may apply to certain products, services and materials available through this website. If this is the case, they will be brought to your attention. Subject to this, no express or implied warranties of any kind are made in respect of this website or the products, services and materials available through it.

The Institute of Customer Service does not warrant that this website will operate uninterrupted or error/virus free or that the information on this website is accurate or complete.

Data Protection

Any information sent to us is protected using robust security methods. The methods we use are industry-standard ensuring data is safeguarded whilst being sent over unprotected communications paths such as the internet. When it reaches us, we store it securely and only provide access to it by those authorised. Although we safeguard your personal information once received, the Institute of Customer Service cannot guarantee the safety of any personal information you transmit to us using online methods.

Changes to the Terms of Use Policy

From time to time we may add new features to the website and enhance the level of service that we offer to you. This may lead to changes in this Agreement. Any such changes will be notified to you by us updating this Agreement and your subsequent use of this website will be deemed to signify your acceptance to the changes.

Links to Other Organisations

The website provides web-links and other contact details to other websites that offer products, services and materials that may be of interest to you. Some of these websites are operated in conjunction with other organisations and some are operated solely by independent organisations. The Institute of Customer Service accepts no liability for any products, services, materials or information contained on or available through linked websites or otherwise provided by any other organisation referred to on this website. As no linked websites are covered by our terms and conditions, you should check what terms cover the use of these websites before using them.

Links to this Website

The Institute of Customer Service reserves the right to remove without notice any links to its website that it deems are inappropriate.