“We’re a nation that needs to grow, and we need to do that by delivering outstanding experience to our customers in a way that also draws the best out of our people that we employ. And The Institute provokes that thinking. It challenges that behaviour in us as organisations, and it showcases excellence and gives us role models to look up to.”
“If it’s a question of, ‘will you or won’t you join The Institute’, my recommendation would be an absolutely resounding yes. Do it. Run, don’t walk.”
“I think The Institute of Customer Service’s role is to put standards in front of everybody.”
“I believe in the power of people in service to make a difference to business. I think the role of The Institute is in reinforcing that.”
“The Institute of Customer Service is an independent body and it’s a great point of reference for us as we strive to continue to improve our level of service.”
“The Institute of Customer Service for us really means that we’re on the stage with some of the leading customer service entities and organisations in the country.”
“I think the Institute of Customer Service plays the most brilliant role in thought leadership. It spans customer services across every part of British life, and I think that’s much to its credit.”
