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“I would recommend that any organisation looks into joining a partnership with the Institute of Customer Service, because I think it’s a really valuable experience and a really valuable organisation.”

– General Medical Council –

“Working towards ServiceMark has been beneficial on so many levels, including a positive impact on employee engagement. It really is at the heart of our culture.”

– Covea Insurance –

“It’s so rewarding and that we can promote this and then keep reminding ourselves that we are delivering the best service that we can and that’s off the back of the training that we’ve had with the Institute and the support and the information that we’ve got from them.”

– Wickes –
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