The Guardian article: Openreach engineers trial panic alarms as incidents of abuse and assault soar

In an article in The Guardian covering the rising levels of abuse and assault against telecoms engineers, The Institute of Customer Service’s Service with Respect campaign was discussed.

The article links to our open letter, signed by close to 100 business leaders, calling for an amendment to the upcoming Crime and Policing Bill to ensure protections are extended to all public-facing staff, regardless of sector.