Forbes Opinion Piece: Can AI With A Human Touch Help Restore Confidence In Customer Service?
As part of her regular column with Forbes, our CEO Jo Causon has penned an opinion piece on the rise of AI solutions in customer service, and what risks and opportunities this fast-evolving technology presents for organisations. Jo discusses the current challenges in the customer service landscape, and how an integrated approach of technology and human can help address issues…
BBC Radio 5 Wake up to Money: Jo Causon on trading through uncertain times to bring the UK back to growth
Our CEO Jo Causon returns once more to BBC Radio 5 Live’s Wake up to Money, where she talks…
Learning from service failures for future success
The ongoing challenge with a number of very public cyberattacks is clearly not going away and is a topic of…
Three key lessons highlighted by the growing cyber threat
It has become almost routine to talk about the importance of cyber security in an increasingly dangerous environment ā but…
The EU-UK Deal ā an opportunity for Britainās service leadership to shine on the global stage
The news this week that the UK government has agreed a framework for a deeper economic relationship with the EU…
The Telegraph: For pityās sake, just let me speak to a human being
Our CEO Jo Causon was recently quoted in a Telegraph article, alongside our UKCSI research, which discussed the need for…
Investing in talent ā for now and the future
Despite summer arriving in earnest, the business and economic outlook paints a mixed forecast. New figures reveal significant challenges in…
Why governance matters for service-led success
This weekās news that OpenAI will remain under the governance of its non-profit board caught my attention, particularly as it…
Introduction the Academy Webinar Recording
In our Introduction the Academy webinar, our Director of Academy & Partnership, Stefan Parker, provided a full overview of the…
Building trust for when things go wrong
In recent months, we have seen several major retailers and banks experience significant digital outages. Morrisons, Marks & Spencer, the…
Fostering an age-diverse workforce to address the UKās employee engagement challenges
As many of you will know by now, I am a firm believer that service is essential in futureproofing against…
Stay true to your mission and purpose in exceptionally turbulent times
Since the new US administration was formed in January, it has certainly been a rollercoaster ride. If anything, the pace…
Trading through tariffs ā the resilience of our service economy
Over the past week and a half, the conversation around tariffs has dominated headlines, amplifying the sense of uncertainty that…
Events and Training
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.
