As we celebrate, letās acknowledge our hard-working service professionals
As we edge closer to the Coronation – and whether you are a republican, a royalist, or somewhere in between…
Webinar: Head to Head with Lindsey Fussell (Ofcom)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Joās recent…
AI presents an opportunity, but must be deployed responsiblyĀ
AI has been hitting the headlines again this week, as the titans of Silicon Valley seemingly battle for dominance in…
Time to move the dial on growth
This time of year always feels like itās about renewal as spring starts to show through and, in fiscal terms,…
Letās ālean inā to a new financial year with confidence
Returning to work this week after a much-needed holiday, I was pleased to seeĀ reports from Deloitte and EYĀ that business leaders…
Webinar: Head to Head with Paul Willcox (Stellantis)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Joās recent…
Our charity partner – The Trussell Trust
About the Trussell Trust At the Institute, we are committed to giving something back to the community, so we have…
An omni-channel approach gives customers the choice they want
At the start of the new financial year, and on the cusp of another technological revolution ā this time driven…
Now is the time to plan ahead
As we approach the Easter break, I hope you get a chance for some time off to relax and recharge…
Me, myself and AI
Last week, I was honoured to attend Parliament to share our latest research and evidence with the Communications and Digital…
Giving careers in service the respect they deserve
The service sector is fundamental to the UK economy. Yet, roles in customer service have often been viewed within our…
ITV News: Customers – Are We Being Served?
According to our latest UKCSI, poor customer service is costing UK businesses Ā£11.4bn a month in lost productivity, with employees…
Events and Training
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.
