Timeline Stories

Training & accreditation

  • Laura Alemany

FirstImpressions & ServCheck were launched. RBS was our first ServiceMark achiever.

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Engaging the Workforce of Tomorrow
Engaging the Workforce of Tomorrow
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UKCSI Banks & Building Societies Sector - July 2025
UKCSI Banks & Building Societies Sector - July 2025
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UKCSI Sample Sector Report - January 2025
UKCSI Sample Sector Report - January 2025
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SectorReport_Cover Tourism
UKCSI Tourism Sector - July 2025
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SectorReport_Cover Leisure
UKCSI Leisure & Hospitality Sector - July 2025
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Sector Report_Cover Insurance
UKCSI Insurance Sector – July 2025
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A Cultural Shift - Cover
A Cultural Shift - How to Regulate to Improve Customer Service
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The profession of customer service report cover
Building the Service Nation: Changing Perceptions about the Profession of Customer Service
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UKCSI Sample Sector Report - January 2022
UKCSI Sample Sector Report - January 2022
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Customer service trends and predictions for 2023
Customer service trends and predictions for 2023
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Subtotal: £12,600.00
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