| Strategic advice |
- Dedicated client team to support your journey, including a Client Development Director (CDD) & Client Development Manager (CDM)
- Tailored engagement plan outlining your specific needs & bi-annual ROI meeting to showcase the impact of your membership
- Exclusive members-only access to downloadable assets, logos, toolkits & templates, including the latest research and insight
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| Research & insight |
- Free access to our groundbreaking UKCSI report published twice a year
- Choice of x2 UKCSI sector reports
- Member-only access to our Breakthrough Research and launch events (x3–4 times/yr)
- In-depth impact briefing presentation of the results from the UKCSI by sector & with detailed breakdown
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| Benchmarking |
- Access to our ServCheck survey with x3 surveys free per year, including report
- Access to our Business Benchmarking portal to deliver x3 surveys free per year, including report
- Access to our Trust Index survey with x1 survey free per year
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| Thought leadership & influence |
- Access to a digital & print copy (upon request) of The Institute’s Customer Focus Magazine, published three times a year
- Annual CEO to CEO check-in
- Unlimited use of the Institute of Customer Service ROI Toolkit
- Board presentation from the Institute of Customer Service’s CEO
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| Networking & events |
- Invitations to join the APPG to influence policy and government
- x4 Regional roadshows per year with other Institute members
- Annual Conference, UK Customer Satisfaction Awards, AGM, CEO Breakfasts, webinars and Head-to-Head interviews
- A member experience day to see host-member’s business
- A community showcase event with a selected member, local MPs & Media
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| Standards & accreditation |
- Support and guidance from The Institute to secure the UK’s national standard, ServiceMark, recognising your organisation’s excellence in customer service
- Opportunity to achieve TrainingMark, the accreditation that your in-house training programme meets our independent professional standards
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| Qualifications |
- Access to enrol onto our Management Qualifications
- x20 free allocations to receive individual membership
- x2 free workshops for up to 15 coaches to support your Professional Qualification
- x2 free places at our Assessor Development workshop
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| Training & Workshops |
- Member-only access to our comprehensive suite of Academy workshops, covering the full spectrum of customer service challenges
- Access to our on-hand Academy team to create bespoke training
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