UK Customer Satisfaction Awards 2016

1st March 2016 @ Hilton, Park Lane, London.

The UK Customer Satisfaction Awards is the only customer service awards run by the professional body for customer service.

The awards recognise organisations and individuals that have implemented successful customer service strategies. Organisations from across the UK can enter one of 13 categories and will be judged by industry experts, business leaders and academics. The awards ceremony takes place alongside the Institute's industry-leading Annual Conference.

Book a table

Book a table for the awards ceremony

Follow this link to reserve your place for the gala event on 1 March 2016 at the Hilton Park Lane, London.

Book accommodation

The 2016 UK Customer Satisfaction Awards will be held at Hilton

Book bedrooms at a discounted rate for the event

2015 Winners

See who won in their category last year

Take a look at the customer service industries highest performers from our 2015 event

Are you looking for market insight?

Institute membership gives you exclusive access to customer service research across all sectors.

Are you looking to set and raise your standards?

Our training and accreditation programmes can raise your service standards.

Are you looking for organisational membership?

We support some of the UK's leading businesses in improving their customer service.