We recently hosted our UKCSI July 2026 Customer Satisfaction Index launch webinar for non-members. During the session, our CEO, Jo Causon, and Director of Research and Member Propositions, Brian Weston, explored the latest UKCSI findings, sharing key trends, insights and analysis on the current state of customer satisfaction.
The webinar also provides an introduction to UKCSI membership, showcasing the exclusive research, resources, products and services available to members. Discover how these insights help organisations strengthen their service culture, enhance customer experience and drive improved business performance.
Watch the full recording below to explore the latest UKCSI results and see how Institute membership can support your organisation’s customer service ambitions.
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