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Bloomberg: Bad Service Is in England’s Cultural DNA

A recent Bloomberg article on the decline in UK customer service discusses research from our UK Customer Satisfaction Index (UKCSI), as well as from our Customer Service Dividend report. "Handwringing over the perceived decline in standards isn’t idle rumination. Companies…

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Business people studying list of rules, reading guidance, making checklist. Vector illustration for company order, restrictions, law, regulations concept

Stormy conditions ahead?

Some may view regulators signalling their willingness to impose significant fines for poor customer service as a positive step; it certainly indicates how serious service breaches will be taken, which is a good thing given the importance of service to…

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