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The Evening Standard reports on our latest UKCSI July 2024 results, which warn that persistent low levels of satisfaction had the potential to undermine the UK’s “already challenging” economic recovery.

The Standard also highlights the UKCSI finding that, since 2019, the companies that have consistently secured the highest levels of customer satisfaction have achieved continued financial stability.

This was particularly evident in the food retail sector, where companies with a UKCSI score at least one point above the sector average achieved annual average sales growth of 5.8% compared to a market average of just 2.9%.

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The Institute of Customer Service

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