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The Daily Mail’s This is Money covers our latest UKCSI results, showing that customer satisfaction levels are at their lowest level since 2010.

Our CEO, Jo Causon, was quoted: ‘Unfortunately, the current outlook isn’t where we need it to be, despite our research showing that higher levels of customer satisfaction correlate with financial stability and growth.

‘Business leaders need to understand the evolving needs and expectations of their customers, developing their organisations’ approach accordingly to unlock the sustainable growth the economy needs.

‘The new Government’s post-election business policy agenda should encourage all organisations to understand and serve customers better if we are to put our economy back on track.’

Read full article here

The Institute of Customer Service

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