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Previous Head to Head Interviews

In our Head to Head series, Jo Causon, the Institute’s CEO, interviews a business leader to discuss leadership, results, and the challenges their organisation is facing. You will find all the previous Head to Head Interview recordings below:

Head to Head: Narinder Uppal (Odgers Interim)

? Watch recording here

Head to Head: Eva Eisenschimmel (Lowell)

? Watch recording here

Head to Head: Lindsey Fussell (Ofcom)

? Watch recording here

Head to Head: Paul Willcox (Stellantis)

Picture of Jo Causon and Paul Willcox against a white background with multicolored circles including company logos.

? Watch recording here

Head to Head: Jeremy Hyams (Claims Consortium Group).

Picture of Jo Causon and Jeremy Hyams against a white background with multicolored circles including company logos.

? Watch recording here

Head to Head: Mario Mazzocchi (Wesleyan)

? Watch recording here

Head to Head: Paul Philpott (Kia)

? Watch recording here

Head to Head: Philip Davies MP (Conservatives)

? Watch recording here

Head to Head: Pat Fitzsimons (Hackney Foodbank)

? Watch recording here

Head to Head: Gareth Rhys Williams (Cabinet Office)

? Watch recording here

Head to Head: Richard Fearon (Leeds Building Society)

? Watch recording here

Head to Head: Shirley Fell (Cirencester Friendly Society)

? Watch recording here

Head to Head: Aileen Evans (Grand Union Housing Group)


? Watch recording here

Head to Head: Linsey Jones (Centrica)


? Watch recording here

Head to Head: Gareth Turpin (Virgin Media O2)


? Watch recording here

Head to Head: Basil Scarsella (UK Power Networks)

? Watch recording here

Head to Head: Sarah Beale (The Association of Accounting Technicians)

? Watch recording here

Head to Head: Mike Gauterin (BT)

? Watch recording here

Head to Head: Anna Cook (Sky)

? Watch recording here

Head to Head: Paul Jenkins (Cabot)

? Watch recording here

Head to Head: Dr Peter Carter OBE

? Watch recording here

Head to Head: Peter Markey (Boots)

? Watch recording here

Head to Head with Alastair Brass (M&S)

? Watch recording here

Head to Head with Neil Hargreaves (Knauf Insulation)

? Watch recording here

Head to Head: Tanya Sephton (South East Water Ltd)

? Watch recording here

Head to Head: Jacqueline Starr (Rail Delivery Group)

Head to Head - Jacqueline Starr (Rail Delivery Group)

? Watch recording here

Head to Head: Joanna Jensen (Childs Farm)

Jo Causon and Joanne Jensen

? Watch recording here

Head to Head: Jo Dow (Business Stream)

Head to Head - Jacqueline Starr (Rail Delivery Group)

? Watch recording here

Head to Head: Dr Nilufar Ahmed (Bristol University)

? Watch recording here

Head to Head: Paul Harris, Executive Director of Customer Experience, Curo

? Watch recording here

 

Head to Head: Jo Moran, Head of Transformation – Stores & Property at Marks and Spencer

? Listen to recording here

 

Head to Head: Giles Hawkes, CEO, Cosmos Tours

? Watch recording here

 

Head to Head: Leigh Tavaziva, Managing Director UK Customer Operations, Centrica

? Listen to the recording here

 

Head to Head: John Barnett, Director of Operations (Energy Services), Npower

? Watch recording here

 

Head to Head: Peter Farrer, Chief Operating Officer, Scottish Water

? Watch recording here

 

Head to Head: Helen Dickinson OBE, CEO, British Retail Consortium

? Watch recording here

 

Head to Head: Lord Karan Bilimoria, Founder, Cobra Beer

? Watch recording here

 

Head to Head: Angela MacDonald CBE, Director General of Customer Services, HMRC

? Listen to the recording here

 

Head to Head: Trafford Wilson, Executive Director of Customer Service, The Guinness Partnership

? Watch to the recording here

 

Head to Head: Sian Fisher, CEO, Chartered Insurance Institute

? Watch to the recording here

 

Head to Head: David MacLeod OBE, Co-Founder, Engage for Success

? Watch to the recording here

 

Head to Head: Dr Peter Carter OBE

? Watch to the recording here

 

Head to Head: Alison Jaap, Customer Director, first direct

? Watch to the recording here

 

Head to Head: Richard Pash, Director of UK Marketing, Zurich

Watch the recording here

 

Head to Head: Alison Jones, Group Managing Director UK & Senior Vice President at PSA Group

Watch the recording here

Head to Head: Catherine Rutter, Managing Director Connect, Lloyds Banking Group

Watch the recording here

 

Head to Head: Ben Fletcher, Group Chief Financial Officer, The Very Group

Watch the recording here

 

Head to Head: Neil Mullarkey, The Comedy Store Players

Watch the recording here

 

Head to Head: Miguel Cabaça, Managing Director, Arval UK

Watch the recording here

 

Head to Head: Kathryn O’Brien, Customer Experience Director, TransPennine Express

Watch the recording here

 

Head to Head: Matt Gore, Chief Operating Officer, Pension Insurance Corporation

Watch the recording here

 

Head to Head: Matt Prosser, Chief Executive, Dorset Council

Watch the recording here

 

Head to Head: Amanda Jones, Retail Director, Post Office

Watch the recording here

 

Head to Head: Liv Garfield, Chief Executive, Severn Trent

Watch the recording here

 

Head to Head: Angela Lockwood, Chief Executive, North Star Housing Group Ltd

Watch the recording here

 

Head to Head: Steve Holliday, Chairman of Cityfibre, Chairman of Zenobe and President of the Energy Institute

Watch the recording here

 

Head to Head: Eric Leenders, Managing Director, Personal Finance, UK Finance

? Watch the recording here

 

Head to Head: Heather Smith, Managing Director, LV= General Insurance Direct

? Watch the recording here

 

Head to Head: Peter Cross, Customer Experience Director, John Lewis

? Watch the recording here

Head to Head: Carla Thomas, Business Customer Service Director, Openreach

? Watch the recording here

 

Head to Head: Guy Jefferson, Customer Service Director, SP Energy Networks

? Watch the recording here

 

Head to Head: Brian Martin, Head of Customer and Conduct at Admiral Insurance.

? Watch the recording here

 

Head to Head: Jonathan Davidson, Senior Advisor, Financial Conduct Authority (FCA)

? Watch the recording here

 

Head to Head: Bruce Carnegie-Brown, Chairman, Lloyd’s

? Watch recording here

 

Head to Head: Joanna Farrell, Assistant Director, Investigations, Fitness to Practise Directorate at the General Medical Council

? Watch recording here

 

Head to Head: Ian Cain, Chief Executive Officer, SES Water

? Watch recording here

 

Head to Head: Aimie Chapple, Executive Officer, Customer Management, Capita

? Watch recording here

 

Head to Head: Ant Middle, Chief Executive Officer, Ageas

? Watch recording here

 

Head to Head: Elliot Shaw, Director of Strategy and Planning, Highways England

? Listen to recording here

 

Head to Head: David Cowans, Group Chief Executive, Places for People

?Watch recording here

 

Head to Head: Matt Vickers, Chief Executive and Chief Ombudsman, Ombudsman Services

? Watch recording here

 

Head to Head: Karen Coleman, Director of Customer Operations, Wesleyan Assurance Society

?Watch recording here

 

Head to Head: Fiona MacGregor, Chief Executive, Regulator of Social Housing (RSH)

? Watch recording here

 

Head to Head: Connie Nam, Founder & CEO, Astrid & Miyu

? Watch recording here

 

Head to Head: Oke Eleazu, Chief Operating Officer, Bought by Many

? Listen to recording

 

Head to Head: Vicky Fordham-Lewis, Managing Director, Osborne Property Services

? Watch recording

 

Head to Head: Gerry McGarry, Sales and Marketing Director, BPI Recycled Products

? Watch recording

 

Head to Head: Louise Beardmore, Customer Services Director, United Utilities

? Listen to recording

 

Head to Head: Tara Mullen, Director of Operations, Octopus Energy

? Watch recording

 

Head to Head: Mark Evans, Managing Director, Marketing & Digital at Direct Line Group

? Watch recording

 

Head to Head: Michael Lewis, CEO, E.ON UK plc

? Watch recording

Head to Head: Jo Marshall, Executive Director, YPO

 

Head to Head: Graham Edwards, CEO, Wales & West Utilities

 

Head to Head: Claire Miles, CEO, Yell Limited

 

Head to Head: Vicki Heslop, Director of Customer Experience, Covéa Insurance

? Watch recording

 

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