Previous Head to Head Interviews
In our Head to Head series, Jo Causon, the Institute’s CEO, interviews a business leader to discuss leadership, results, and the challenges their organisation is facing. You will find all the previous Head to Head Interview recordings below:
Head to Head: Ian Taylor (UK Power Networks)
Head to Head: Lesley Taylor (Cosmos Tours)
Head to Head: Ailsa King (Marsh McLennan)
Head to Head: Dame Irene Hays (Hays Travel)
Head to Head: Pat McDonagh (Clarity Business Travel)
Head to Head: Andy Morris (Cirencester Friendly Society)
Head to Head: Liz Fairburn (Department of Work and Pension)
Head to Head: Phil McGilvray (TDX Group)
Head to Head: Chris Wright (Nottingham Trams)
Head to Head: David Roberts (Nu-Heat)
Head to Head: Fran Rea (New Day)
Head to Head: Jo Upward (Platform Group)
Head to Head: Andrew Miller (Motability Operations Group)
Head to Head: Baroness Bennett (Green Party Peer)
Head to Head: Liz Jackson (BCMS)
Head to Head: Narinder Uppal (Odgers Interim)
Head to Head: Eva Eisenschimmel (Lowell)
Head to Head: Lindsey Fussell (Ofcom)
Head to Head: Paul Willcox (Stellantis)
Head to Head: Jeremy Hyams (Claims Consortium Group).
Head to Head: Mario Mazzocchi (Wesleyan)
Head to Head: Paul Philpott (Kia)
Head to Head: Philip Davies MP (Conservatives)
Head to Head: Pat Fitzsimons (Hackney Foodbank)
Head to Head: Gareth Rhys Williams (Cabinet Office)
Head to Head: Richard Fearon (Leeds Building Society)
Head to Head: Shirley Fell (Cirencester Friendly Society)
Head to Head: Aileen Evans (Grand Union Housing Group)
Head to Head: Linsey Jones (Centrica)
Head to Head: Gareth Turpin (Virgin Media O2)
Head to Head: Basil Scarsella (UK Power Networks)
Head to Head: Sarah Beale (The Association of Accounting Technicians)
Head to Head: Mike Gauterin (BT)
Head to Head: Anna Cook (Sky)
Head to Head: Paul Jenkins (Cabot)
Head to Head: Dr Peter Carter OBE
Head to Head: Peter Markey (Boots)
Head to Head with Alastair Brass (M&S)
Head to Head with Neil Hargreaves (Knauf Insulation)
Head to Head: Tanya Sephton (South East Water Ltd)
Head to Head: Jacqueline Starr (Rail Delivery Group)
Head to Head: Joanna Jensen (Childs Farm)
Head to Head: Jo Dow (Business Stream)
Head to Head: Dr Nilufar Ahmed (Bristol University)
Head to Head: Paul Harris, Executive Director of Customer Experience, Curo
Head to Head: Jo Moran, Head of Transformation – Stores & Property at Marks and Spencer
Head to Head: Giles Hawkes, CEO, Cosmos Tours
Head to Head: Leigh Tavaziva, Managing Director UK Customer Operations, Centrica
Head to Head: John Barnett, Director of Operations (Energy Services), Npower
Head to Head: Peter Farrer, Chief Operating Officer, Scottish Water
Head to Head: Helen Dickinson OBE, CEO, British Retail Consortium
Head to Head: Lord Karan Bilimoria, Founder, Cobra Beer
Head to Head: Angela MacDonald CBE, Director General of Customer Services, HMRC
Head to Head: Trafford Wilson, Executive Director of Customer Service, The Guinness Partnership
Head to Head: Sian Fisher, CEO, Chartered Insurance Institute
Head to Head: David MacLeod OBE, Co-Founder, Engage for Success
Head to Head: Dr Peter Carter OBE
Head to Head: Alison Jaap, Customer Director, first direct
Head to Head: Richard Pash, Director of UK Marketing, Zurich
Head to Head: Alison Jones, Group Managing Director UK & Senior Vice President at PSA Group
Head to Head: Catherine Rutter, Managing Director Connect, Lloyds Banking Group
Head to Head: Ben Fletcher, Group Chief Financial Officer, The Very Group
Head to Head: Neil Mullarkey, The Comedy Store Players
Head to Head: Miguel Cabaça, Managing Director, Arval UK
Head to Head: Kathryn O’Brien, Customer Experience Director, TransPennine Express
Head to Head: Matt Gore, Chief Operating Officer, Pension Insurance Corporation
Head to Head: Matt Prosser, Chief Executive, Dorset Council
Head to Head: Amanda Jones, Retail Director, Post Office
Head to Head: Liv Garfield, Chief Executive, Severn Trent
Head to Head: Angela Lockwood, Chief Executive, North Star Housing Group Ltd
Head to Head: Steve Holliday, Chairman of Cityfibre, Chairman of Zenobe and President of the Energy Institute
Head to Head: Eric Leenders, Managing Director, Personal Finance, UK Finance
Head to Head: Heather Smith, Managing Director, LV= General Insurance Direct
Head to Head: Peter Cross, Customer Experience Director, John Lewis
Head to Head: Carla Thomas, Business Customer Service Director, Openreach
Head to Head: Guy Jefferson, Customer Service Director, SP Energy Networks
Head to Head: Brian Martin, Head of Customer and Conduct at Admiral Insurance.
Head to Head: Jonathan Davidson, Senior Advisor, Financial Conduct Authority (FCA)
Head to Head: Bruce Carnegie-Brown, Chairman, Lloyd’s
Head to Head: Joanna Farrell, Assistant Director, Investigations, Fitness to Practise Directorate at the General Medical Council
Head to Head: Ian Cain, Chief Executive Officer, SES Water
Head to Head: Aimie Chapple, Executive Officer, Customer Management, Capita
Head to Head: Ant Middle, Chief Executive Officer, Ageas
Head to Head: Elliot Shaw, Director of Strategy and Planning, Highways England
Head to Head: David Cowans, Group Chief Executive, Places for People
Head to Head: Matt Vickers, Chief Executive and Chief Ombudsman, Ombudsman Services
Head to Head: Karen Coleman, Director of Customer Operations, Wesleyan Assurance Society
Head to Head: Fiona MacGregor, Chief Executive, Regulator of Social Housing (RSH)
Head to Head: Connie Nam, Founder & CEO, Astrid & Miyu
Head to Head: Oke Eleazu, Chief Operating Officer, Bought by Many
Head to Head: Vicky Fordham-Lewis, Managing Director, Osborne Property Services
Head to Head: Gerry McGarry, Sales and Marketing Director, BPI Recycled Products
Head to Head: Louise Beardmore, Customer Services Director, United Utilities
Head to Head: Tara Mullen, Director of Operations, Octopus Energy
Head to Head: Mark Evans, Managing Director, Marketing & Digital at Direct Line Group
Head to Head: Michael Lewis, CEO, E.ON UK plc
Head to Head: Jo Marshall, Executive Director, YPO
Head to Head: Graham Edwards, CEO, Wales & West Utilities
Head to Head: Claire Miles, CEO, Yell Limited
Head to Head: Vicki Heslop, Director of Customer Experience, Covéa Insurance
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