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Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing.

๐Ÿ‘ฅ Open to members & non-members

๐ŸŽซ Free ticket

๐ŸŽฅ Recording of the interview will be sent after the session

You will be able to ask questions during the live webinar, or you can also submit your questions in advance by emailing icsevents@icsmail.co.uk. Please book now to avoid disappointment.

 

Head to Head: Joanna Farrell, Assistant Director, Investigations, Fitness to Practise Directorate at the General Medical Council

๐Ÿ“… 30 April 2021ย  โฐ 10:00am – 10:30amย  ๐ŸŽซ Book Here

 

Head to Head: Ian Cain, Chief Executive Officer, SES Water

๐Ÿ“… 7 May 2021ย  โฐ 10:00am – 10:30amย  ๐ŸŽซ Book Here

 

Head to Head: Aimie Chapple, Executive Officer, Customer Management, Capita

๐Ÿ“… 14 May 2021ย  โฐ 09:30am – 10:00amย  ๐ŸŽซ Book Here

 

Head to Head: Ant Middle, Chief Executive Officer, Ageas

๐Ÿ“… 21 May 2021ย  โฐ 09:30am – 10:00amย  ๐ŸŽซ Book Here

 

Head to Head: Elliot Shaw, Director of Strategy and Planning, Highways England

๐Ÿ“… 28 May 2021ย  โฐ 10:00am – 10:30amย  ๐ŸŽซ Book Here

 

Head to Head: Greg Jackson, Founder and CEO, Octopus Energy

๐Ÿ“… 4 June 2021ย  โฐ 10:00am – 10:30amย  ๐ŸŽซ Book Here

 

Head to Head: David Cowans, Group Chief Executive, Places for People

๐Ÿ“… 11 June 2021ย  โฐ 10:00am – 10:30amย  ๐ŸŽซ Book Here

 

Head to Head: Matt Vickers, Chief Executive and Chief Ombudsman, Ombudsman Services

๐Ÿ“… 18 June 2021ย  โฐ 10:00am – 10:30amย  ๐ŸŽซ Book Here

 

Head to Head: Karen Coleman, Director of Customer Operations, Wesleyan Assurance Society

๐Ÿ“… 25 June 2021ย  โฐ 10:00am – 10:30amย  ๐ŸŽซ Book Here

 

Head to Head: Fiona MacGregor, Chief Executive, Regulator of Social Housing (RSH)

๐Ÿ“… 1 July 2021ย  โฐ 10:30am – 11:00amย  ๐ŸŽซ Book Here

 

Head to Head: Connie Nam, Founder & CEO, Astrid & Miyu

๐Ÿ“… 9 July 2021ย  โฐ 10:00am – 10:30amย  ๐ŸŽซ Book Here

 

Head to Head: Vicky Fordham-Lewis, Managing Director, Osborne Property

๐Ÿ“… 23 July 2021ย  โฐ 10:00am – 10:30amย  ๐ŸŽซ Book Here

 

 

Previous Head to Head Interviews

Head to Head: Paul Harris, Executive Director of Customer Experience, Curo

๐ŸŽฅ Watch recording here

 

Head to Head: Jo Moran, Head of Transformation – Stores & Property at Marks and Spencer

๐ŸŽฅ Listen to recording here

 

Head to Head: Giles Hawkes, CEO, Cosmos Tours

๐ŸŽฅ Watch recording here

 

Head to Head: Leigh Tavaziva, Managing Director UK Customer Operations, Centrica

๐ŸŽฅ Listen to the recording here

 

Head to Head: John Barnett, Director of Operations (Energy Services), Npower

๐ŸŽฅ Watch recording here

 

Head to Head: Peter Farrer, Chief Operating Officer, Scottish Water

๐ŸŽฅ Watch recording here

 

Head to Head: Helen Dickinson OBE, CEO, British Retail Consortium

๐ŸŽฅ Watch recording here

 

Head to Head: Lord Karan Bilimoria, Founder, Cobra Beer

๐ŸŽฅ Watch recording here

 

Head to Head: Angela MacDonald CBE, Director General of Customer Services, HMRC

๐ŸŽฅ Listen to the recording here

 

Head to Head: Trafford Wilson, Executive Director of Customer Service, The Guinness Partnership

๐ŸŽฅ Watch to the recording here

 

Head to Head: Sian Fisher, CEO, Chartered Insurance Institute

๐ŸŽฅ Watch to the recording here

 

Head to Head: David MacLeod OBE, Co-Founder, Engage for Success

๐ŸŽฅ Watch to the recording here

 

Head to Head: Dr Peter Carter OBE

๐ŸŽฅ Watch to the recording here

 

Head to Head: Alison Jaap, Customer Director, first direct

๐ŸŽฅ Watch to the recording here

 

Head to Head: Richard Pash, Director of UK Marketing, Zurich

๐ŸŽฅย  Watch the recording here

 

Head to Head: Alison Jones, Group Managing Director UK & Senior Vice President at PSA Group

๐ŸŽฅย  Watch the recording here

Head to Head: Catherine Rutter, Managing Director Connect, Lloyds Banking Group

๐ŸŽฅย  Watch the recording here

 

Head to Head: Ben Fletcher, Group Chief Financial Officer, The Very Group

๐ŸŽฅย  Watch the recording here

 

Head to Head: Neil Mullarkey, The Comedy Store Players

๐ŸŽฅย  Watch the recording here

 

Head to Head: Miguel Cabaรงa, Managing Director, Arval UK

๐ŸŽฅย  Watch the recording here

 

Head to Head: Kathryn O’Brien, Customer Experience Director, TransPennine Express

๐ŸŽฅย  Watch the recording here

 

Head to Head: Matt Gore, Chief Operating Officer, Pension Insurance Corporation

๐ŸŽฅย  Watch the recording here

 

Head to Head: Matt Prosser, Chief Executive, Dorset Council

๐ŸŽฅย  Watch the recording here

 

Head to Head: Amanda Jones, Retail Director, Post Office

๐ŸŽฅย  Watch the recording here

 

Head to Head: Liv Garfield, Chief Executive, Severn Trent

๐ŸŽฅย  Watch the recording here

 

Head to Head: Angela Lockwood, Chief Executive, North Star Housing Group Ltd

๐ŸŽฅย  Watch the recording here

 

Head to Head: Steve Holliday, Chairman of Cityfibre, Chairman of Zenobe and President of the Energy Institute

๐ŸŽฅย  Watch the recording here

 

Head to Head: Eric Leenders, Managing Director, Personal Finance, UK Finance

๐ŸŽฅ Watch the recording here

 

Head to Head: Heather Smith, Managing Director, LV= General Insurance Direct

๐ŸŽฅ Watch the recording here

 

Head to Head: Peter Cross, Customer Experience Director, John Lewis

๐ŸŽฅ Watch the recording here

Head to Head: Carla Thomas, Business Customer Service Director, Openreach

๐ŸŽฅ Watch the recording here

 

Head to Head: Guy Jefferson, Customer Service Director, SP Energy Networks

๐ŸŽฅ Watch the recording here

 

Head to Head: Brian Martin, Head of Customer and Conduct at Admiral Insurance.

๐ŸŽฅ Watch the recording here

 

Head to Head: Jonathan Davidson, Senior Advisor, Financial Conduct Authority (FCA)

๐ŸŽฅ Watch the recording here

 

Head to Head: Bruce Carnegie-Brown, Chairman, Lloyd’s

๐ŸŽฅ Watch recording here

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