skip to Main Content

Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing.

👥 Open to members & non-members

🎫 Free ticket

🎥 Recording of the interview will be sent after the session

You will be able to ask questions during the live webinar, or you can also submit your questions in advance by emailing icsevents@icsmail.co.uk. Please book now to avoid disappointment.

 

Head to Head: Mark Evans, Managing Director, Marketing & Digital at Direct Line Group

📅 24 Sept 2021  ⏰ 3:30pm – 4:00pm  🎫 Book Here

 

Head to Head: Michael Lewis, CEO, E.ON UK plc

📅 12 Oct 2021  ⏰ 09:00am – 09:30am  🎫 Book Here

 

Head to Head: Jo Marshall, Executive Director, YPO

📅 22 Oct 2021  ⏰ 10:00am – 10:30am  🎫 Book Here

 

Head to Head: Graham Edwards, CEO, Wales & West Utilities

📅 28 Oct 2021  ⏰ 11:30am – 12:00pm  🎫 Book Here

 

 

Previous Head to Head Interviews

Head to Head: Paul Harris, Executive Director of Customer Experience, Curo

🎥 Watch recording here

 

Head to Head: Jo Moran, Head of Transformation – Stores & Property at Marks and Spencer

🎥 Listen to recording here

 

Head to Head: Giles Hawkes, CEO, Cosmos Tours

🎥 Watch recording here

 

Head to Head: Leigh Tavaziva, Managing Director UK Customer Operations, Centrica

🎥 Listen to the recording here

 

Head to Head: John Barnett, Director of Operations (Energy Services), Npower

🎥 Watch recording here

 

Head to Head: Peter Farrer, Chief Operating Officer, Scottish Water

🎥 Watch recording here

 

Head to Head: Helen Dickinson OBE, CEO, British Retail Consortium

🎥 Watch recording here

 

Head to Head: Lord Karan Bilimoria, Founder, Cobra Beer

🎥 Watch recording here

 

Head to Head: Angela MacDonald CBE, Director General of Customer Services, HMRC

🎥 Listen to the recording here

 

Head to Head: Trafford Wilson, Executive Director of Customer Service, The Guinness Partnership

🎥 Watch to the recording here

 

Head to Head: Sian Fisher, CEO, Chartered Insurance Institute

🎥 Watch to the recording here

 

Head to Head: David MacLeod OBE, Co-Founder, Engage for Success

🎥 Watch to the recording here

 

Head to Head: Dr Peter Carter OBE

🎥 Watch to the recording here

 

Head to Head: Alison Jaap, Customer Director, first direct

🎥 Watch to the recording here

 

Head to Head: Richard Pash, Director of UK Marketing, Zurich

🎥  Watch the recording here

 

Head to Head: Alison Jones, Group Managing Director UK & Senior Vice President at PSA Group

🎥  Watch the recording here

Head to Head: Catherine Rutter, Managing Director Connect, Lloyds Banking Group

🎥  Watch the recording here

 

Head to Head: Ben Fletcher, Group Chief Financial Officer, The Very Group

🎥  Watch the recording here

 

Head to Head: Neil Mullarkey, The Comedy Store Players

🎥  Watch the recording here

 

Head to Head: Miguel Cabaça, Managing Director, Arval UK

🎥  Watch the recording here

 

Head to Head: Kathryn O’Brien, Customer Experience Director, TransPennine Express

🎥  Watch the recording here

 

Head to Head: Matt Gore, Chief Operating Officer, Pension Insurance Corporation

🎥  Watch the recording here

 

Head to Head: Matt Prosser, Chief Executive, Dorset Council

🎥  Watch the recording here

 

Head to Head: Amanda Jones, Retail Director, Post Office

🎥  Watch the recording here

 

Head to Head: Liv Garfield, Chief Executive, Severn Trent

🎥  Watch the recording here

 

Head to Head: Angela Lockwood, Chief Executive, North Star Housing Group Ltd

🎥  Watch the recording here

 

Head to Head: Steve Holliday, Chairman of Cityfibre, Chairman of Zenobe and President of the Energy Institute

🎥  Watch the recording here

 

Head to Head: Eric Leenders, Managing Director, Personal Finance, UK Finance

🎥 Watch the recording here

 

Head to Head: Heather Smith, Managing Director, LV= General Insurance Direct

🎥 Watch the recording here

 

Head to Head: Peter Cross, Customer Experience Director, John Lewis

🎥 Watch the recording here

Head to Head: Carla Thomas, Business Customer Service Director, Openreach

🎥 Watch the recording here

 

Head to Head: Guy Jefferson, Customer Service Director, SP Energy Networks

🎥 Watch the recording here

 

Head to Head: Brian Martin, Head of Customer and Conduct at Admiral Insurance.

🎥 Watch the recording here

 

Head to Head: Jonathan Davidson, Senior Advisor, Financial Conduct Authority (FCA)

🎥 Watch the recording here

 

Head to Head: Bruce Carnegie-Brown, Chairman, Lloyd’s

🎥 Watch recording here

 

Head to Head: Joanna Farrell, Assistant Director, Investigations, Fitness to Practise Directorate at the General Medical Council

🎥 Watch recording here

 

Head to Head: Ian Cain, Chief Executive Officer, SES Water

🎥 Watch recording here

 

Head to Head: Aimie Chapple, Executive Officer, Customer Management, Capita

🎥 Watch recording here

 

Head to Head: Ant Middle, Chief Executive Officer, Ageas

🎥 Watch recording here

 

Head to Head: Elliot Shaw, Director of Strategy and Planning, Highways England

🎥 Listen to recording here

 

Head to Head: David Cowans, Group Chief Executive, Places for People

🎥Watch recording here

 

Head to Head: Matt Vickers, Chief Executive and Chief Ombudsman, Ombudsman Services

🎥 Watch recording here

 

Head to Head: Karen Coleman, Director of Customer Operations, Wesleyan Assurance Society

🎥Watch recording here

 

Head to Head: Fiona MacGregor, Chief Executive, Regulator of Social Housing (RSH)

🎥 Watch recording here

 

Head to Head: Connie Nam, Founder & CEO, Astrid & Miyu

🎥 Watch recording here

 

Head to Head: Oke Eleazu, Chief Operating Officer, Bought by Many

🎥 Listen to recording

 

Head to Head: Vicky Fordham-Lewis, Managing Director, Osborne Property Services

🎥 Watch recording

 

Head to Head: Gerry McGarry, Sales and Marketing Director, BPI Recycled Products

🎥 Watch recording

 

Head to Head: Louise Beardmore, Customer Services Director, United Utilities

🎥 Listen to recording

 

Head to Head: Tara Mullen, Director of Operations, Octopus Energy

🎥 Watch recording

Close search
Basket
Back To Top
Search