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Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing.

👥 Open to members & non-members

🎫 Free ticket

🎥 Recording of the interview will be sent after the session

You will be able to ask questions during the live webinar, or you can also submit your questions in advance by emailing icsevents@icsmail.co.uk. Please book now to avoid disappointment.

Head to Head: Trafford Wilson, Executive Director of Customer Service, The Guinness Partnership

📅 12 August 2020  ⏰ 12:00pm – 12:40pm  🎫 Book Here

 

Head to Head: Sian Fisher, CEO, Chartered Insurance Institute

📅 19 August 2020  ⏰ 9:30am – 10:10am  🎫 Book Here

 

Head to Head: Dr Peter Carter OBE

📅 26 August 2020  ⏰ 2:30pm – 3:10pm  🎫 Book Here

 

Head to Head: Alison Jaap, Customer Director, first direct

📅 02 September 2020  ⏰ 9.30am – 10.00am  🎫 Book Here

 

Head to Head: Richard Pash, Director of UK Marketing, Zurich

📅 30 September 2020  ⏰ 3.30pm – 4.00pm  🎫 Book Here

 

Head to Head: Liv Garfield, Chief Executive, Severn Trent

📅 12 October 2020  ⏰ 9:30am – 10:00am  🎫 Book Here

 

Head to Head: Catherine Rutter, Managing Director Connect, Lloyds Banking Group

📅 22 October 2020  ⏰ 1:30pm – 2:10pm  🎫 Book Here

 

Head to Head: Miguel Cabaca, Managing Director, Arval UK

📅 16 November 2020  ⏰ 10:30am – 11:00am  🎫 Book Here

 

Head to Head: Angela Lockwood, Chief Executive, North Star Housing Group Ltd

📅 29 October 2020  ⏰ 3:30pm – 4:10pm  🎫 Book Here

 

Head to Head: Matt Gore, Chief Operating Officer, Pension Insurance Corporation

📅 9 December 2020  ⏰ 12:30pm – 1:00pm  🎫 Book Here

 

Head to Head: Matt Prosser, Chief Executive, Dorset Council

📅 16 December 2020  ⏰ 9:30am – 10:00am  🎫 Book Here

 

 

Previous Head to Head Interviews

Head to Head: Paul Harris, Executive Director of Customer Experience, Curo

🎥 Watch recording here

 

Head to Head: Jo Moran, Head of Transformation – Stores & Property at Marks and Spencer

🎥 Listen to recording here

 

Head to Head: Giles Hawkes, CEO, Cosmos Tours

🎥 Watch recording here

 

Head to Head: Leigh Tavaziva (Managing Director UK Customer Operations, Centrica)

🎥 Listen to the recording here

 

Head to Head: John Barnett, Director of Operations (Energy Services), Npower

🎥 Watch recording here

 

Head to Head: Peter Farrer, Chief Operating Officer, Scottish Water

🎥 Watch recording here

 

Head to Head: Helen Dickinson OBE, CEO, British Retail Consortium

🎥 Watch recording here

 

Head to Head: Lord Karan Bilimoria, Founder, Cobra Beer

🎥 Watch recording here

 

Head to Head: Angela MacDonald, CBE, Director General of Customer Services at HMRC

🎥 Listen to the recording here

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