Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing.
👥 Free to attend and open to members and non-members, you will be able to ask questions during the live webinar.
🎥 Recording of the interview will be sent after the session.
Previous Head to Head Interviews
Head to Head: Aileen Evans (Grand Union Housing Group)
🎥 Watch recording here
Head to Head: Linsey Jones (Centrica)
🎥 Watch recording here
Head to Head: Gareth Turpin (Virgin Media O2)
🎥 Watch recording here
Head to Head: Basil Scarsella (UK Power Networks)
🎥 Watch recording here
Head to Head: Sarah Beale (The Association of Accounting Technicians)
🎥 Watch recording here
Head to Head: Mike Gauterin (BT)
🎥 Watch recording here
Head to Head: Anna Cook (Sky)
🎥 Watch recording here
Head to Head: Paul Jenkins (Cabot)
🎥 Watch recording here
Head to Head: Dr Peter Carter OBE
🎥 Watch recording here
Head to Head: Peter Markey (Boots)
🎥 Watch recording here
Head to Head with Alastair Brass (M&S)
🎥 Watch recording here
Head to Head with Neil Hargreaves (Knauf Insulation)
🎥 Watch recording here
Head to Head: Tanya Sephton (South East Water Ltd)
🎥 Watch recording here
Head to Head: Jacqueline Starr (Rail Delivery Group)
🎥 Watch recording here
Head to Head: Joanna Jensen (Childs Farm)
🎥 Watch recording here
Head to Head: Jo Dow (Business Stream)
🎥 Watch recording here
Head to Head: Dr Nilufar Ahmed (Bristol University)
🎥 Watch recording here
Head to Head: Paul Harris, Executive Director of Customer Experience, Curo
🎥 Watch recording here
Head to Head: Jo Moran, Head of Transformation – Stores & Property at Marks and Spencer
Head to Head: Giles Hawkes, CEO, Cosmos Tours
🎥 Watch recording here
Head to Head: Leigh Tavaziva, Managing Director UK Customer Operations, Centrica
🎥 Listen to the recording here
Head to Head: John Barnett, Director of Operations (Energy Services), Npower
🎥 Watch recording here
Head to Head: Peter Farrer, Chief Operating Officer, Scottish Water
🎥 Watch recording here
Head to Head: Helen Dickinson OBE, CEO, British Retail Consortium
🎥 Watch recording here
Head to Head: Lord Karan Bilimoria, Founder, Cobra Beer
🎥 Watch recording here
Head to Head: Angela MacDonald CBE, Director General of Customer Services, HMRC
🎥 Listen to the recording here
Head to Head: Trafford Wilson, Executive Director of Customer Service, The Guinness Partnership
🎥 Watch to the recording here
Head to Head: Sian Fisher, CEO, Chartered Insurance Institute
🎥 Watch to the recording here
Head to Head: David MacLeod OBE, Co-Founder, Engage for Success
🎥 Watch to the recording here
Head to Head: Dr Peter Carter OBE
🎥 Watch to the recording here
Head to Head: Alison Jaap, Customer Director, first direct
🎥 Watch to the recording here
Head to Head: Richard Pash, Director of UK Marketing, Zurich
🎥 Watch the recording here
Head to Head: Alison Jones, Group Managing Director UK & Senior Vice President at PSA Group
🎥 Watch the recording here
Head to Head: Catherine Rutter, Managing Director Connect, Lloyds Banking Group
🎥 Watch the recording here
Head to Head: Ben Fletcher, Group Chief Financial Officer, The Very Group
🎥 Watch the recording here
Head to Head: Neil Mullarkey, The Comedy Store Players
🎥 Watch the recording here
Head to Head: Miguel Cabaça, Managing Director, Arval UK
🎥 Watch the recording here
Head to Head: Kathryn O’Brien, Customer Experience Director, TransPennine Express
🎥 Watch the recording here
Head to Head: Matt Gore, Chief Operating Officer, Pension Insurance Corporation
🎥 Watch the recording here
Head to Head: Matt Prosser, Chief Executive, Dorset Council
🎥 Watch the recording here
Head to Head: Amanda Jones, Retail Director, Post Office
🎥 Watch the recording here
Head to Head: Liv Garfield, Chief Executive, Severn Trent
🎥 Watch the recording here
Head to Head: Angela Lockwood, Chief Executive, North Star Housing Group Ltd
🎥 Watch the recording here
Head to Head: Steve Holliday, Chairman of Cityfibre, Chairman of Zenobe and President of the Energy Institute
🎥 Watch the recording here
Head to Head: Eric Leenders, Managing Director, Personal Finance, UK Finance
Head to Head: Heather Smith, Managing Director, LV= General Insurance Direct
Head to Head: Peter Cross, Customer Experience Director, John Lewis
Head to Head: Carla Thomas, Business Customer Service Director, Openreach
Head to Head: Guy Jefferson, Customer Service Director, SP Energy Networks
Head to Head: Brian Martin, Head of Customer and Conduct at Admiral Insurance.
Head to Head: Jonathan Davidson, Senior Advisor, Financial Conduct Authority (FCA)
Head to Head: Bruce Carnegie-Brown, Chairman, Lloyd’s
🎥 Watch recording here
Head to Head: Joanna Farrell, Assistant Director, Investigations, Fitness to Practise Directorate at the General Medical Council
🎥 Watch recording here
Head to Head: Ian Cain, Chief Executive Officer, SES Water
🎥 Watch recording here
Head to Head: Aimie Chapple, Executive Officer, Customer Management, Capita
🎥 Watch recording here
Head to Head: Ant Middle, Chief Executive Officer, Ageas
🎥 Watch recording here
Head to Head: Elliot Shaw, Director of Strategy and Planning, Highways England
Head to Head: David Cowans, Group Chief Executive, Places for People
Head to Head: Matt Vickers, Chief Executive and Chief Ombudsman, Ombudsman Services
🎥 Watch recording here
Head to Head: Karen Coleman, Director of Customer Operations, Wesleyan Assurance Society
Head to Head: Fiona MacGregor, Chief Executive, Regulator of Social Housing (RSH)
🎥 Watch recording here
Head to Head: Connie Nam, Founder & CEO, Astrid & Miyu
🎥 Watch recording here
Head to Head: Oke Eleazu, Chief Operating Officer, Bought by Many
🎥 Listen to recording
Head to Head: Vicky Fordham-Lewis, Managing Director, Osborne Property Services
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Head to Head: Gerry McGarry, Sales and Marketing Director, BPI Recycled Products
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Head to Head: Louise Beardmore, Customer Services Director, United Utilities
🎥 Listen to recording
Head to Head: Tara Mullen, Director of Operations, Octopus Energy
🎥 Watch recording
Head to Head: Mark Evans, Managing Director, Marketing & Digital at Direct Line Group
🎥 Watch recording
Head to Head: Michael Lewis, CEO, E.ON UK plc
🎥 Watch recording
Head to Head: Jo Marshall, Executive Director, YPO
Head to Head: Graham Edwards, CEO, Wales & West Utilities
Head to Head: Claire Miles, CEO, Yell Limited
Head to Head: Vicki Heslop, Director of Customer Experience, Covéa Insurance
🎥 Watch recording
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