Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing.
👥 Open to members & non-members
🎫 Free ticket
🎥 Recording of the interview will be sent after the session
You will be able to ask questions during the live webinar, or you can also submit your questions in advance by emailing icsevents@icsmail.co.uk. Please book now to avoid disappointment.
Head to Head: Karen Coleman, Director of Customer Operations, Wesleyan Assurance Society
📅 25 June 2021 ⏰ 10:00am – 10:30am 🎫 Book Here
Head to Head: Fiona MacGregor, Chief Executive, Regulator of Social Housing (RSH)
📅 1 July 2021 ⏰ 10:30am – 11:00am 🎫 Book Here
Head to Head: Connie Nam, Founder & CEO, Astrid & Miyu
📅 9 July 2021 ⏰ 10:00am – 10:30am 🎫 Book Here
Head to Head: Oke Eleazu, Chief Operating Officer, Bought by Many
📅 16 July 2021 ⏰ 10:00am – 10:30am 🎫 Book Here
Head to Head: Vicky Fordham-Lewis, Managing Director, Osborne Property
📅 23 July 2021 ⏰ 10:00am – 10:30am 🎫 Book Here
Head to Head: Louise Beardmore, Customer Services Director, United Utilities
📅 24 August 2021 ⏰ 10:00am – 10:30am 🎫 Book Here
Head to Head: Greg Jackson, Founder and CEO, Octopus Energy
📅 15 Sept 2021 ⏰ 10:00am – 10:30am 🎫 Book Here
Previous Head to Head Interviews
Head to Head: Paul Harris, Executive Director of Customer Experience, Curo
Head to Head: Jo Moran, Head of Transformation – Stores & Property at Marks and Spencer
Head to Head: Giles Hawkes, CEO, Cosmos Tours
Head to Head: Leigh Tavaziva, Managing Director UK Customer Operations, Centrica
🎥 Listen to the recording here
Head to Head: John Barnett, Director of Operations (Energy Services), Npower
Head to Head: Peter Farrer, Chief Operating Officer, Scottish Water
Head to Head: Helen Dickinson OBE, CEO, British Retail Consortium
Head to Head: Lord Karan Bilimoria, Founder, Cobra Beer
Head to Head: Angela MacDonald CBE, Director General of Customer Services, HMRC
🎥 Listen to the recording here
Head to Head: Trafford Wilson, Executive Director of Customer Service, The Guinness Partnership
Head to Head: Sian Fisher, CEO, Chartered Insurance Institute
Head to Head: David MacLeod OBE, Co-Founder, Engage for Success
Head to Head: Dr Peter Carter OBE
Head to Head: Alison Jaap, Customer Director, first direct
Head to Head: Richard Pash, Director of UK Marketing, Zurich
Head to Head: Alison Jones, Group Managing Director UK & Senior Vice President at PSA Group
Head to Head: Catherine Rutter, Managing Director Connect, Lloyds Banking Group
Head to Head: Ben Fletcher, Group Chief Financial Officer, The Very Group
Head to Head: Neil Mullarkey, The Comedy Store Players
Head to Head: Miguel Cabaça, Managing Director, Arval UK
Head to Head: Kathryn O’Brien, Customer Experience Director, TransPennine Express
Head to Head: Matt Gore, Chief Operating Officer, Pension Insurance Corporation
Head to Head: Matt Prosser, Chief Executive, Dorset Council
Head to Head: Amanda Jones, Retail Director, Post Office
Head to Head: Liv Garfield, Chief Executive, Severn Trent
Head to Head: Angela Lockwood, Chief Executive, North Star Housing Group Ltd
Head to Head: Steve Holliday, Chairman of Cityfibre, Chairman of Zenobe and President of the Energy Institute
Head to Head: Eric Leenders, Managing Director, Personal Finance, UK Finance
Head to Head: Heather Smith, Managing Director, LV= General Insurance Direct
Head to Head: Peter Cross, Customer Experience Director, John Lewis
Head to Head: Carla Thomas, Business Customer Service Director, Openreach
Head to Head: Guy Jefferson, Customer Service Director, SP Energy Networks
Head to Head: Brian Martin, Head of Customer and Conduct at Admiral Insurance.
Head to Head: Jonathan Davidson, Senior Advisor, Financial Conduct Authority (FCA)
Head to Head: Bruce Carnegie-Brown, Chairman, Lloyd’s
Head to Head: Joanna Farrell, Assistant Director, Investigations, Fitness to Practise Directorate at the General Medical Council
Head to Head: Ian Cain, Chief Executive Officer, SES Water
Head to Head: Aimie Chapple, Executive Officer, Customer Management, Capita
Head to Head: Ant Middle, Chief Executive Officer, Ageas
Head to Head: Elliot Shaw, Director of Strategy and Planning, Highways England
Head to Head: David Cowans, Group Chief Executive, Places for People
Head to Head: Matt Vickers, Chief Executive and Chief Ombudsman, Ombudsman Services
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