skip to Main Content

Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing.

👥 Open to members & non-members

🎫 Free ticket

🎥 Recording of the interview will be sent after the session

You will be able to ask questions during the live webinar, or you can also submit your questions in advance by emailing icsevents@icsmail.co.uk. Please book now to avoid disappointment.

 

Head to Head: Kathryn O’Brien, Customer Experience Director, TransPennine Express

📅 30 November 2020  ⏰ 3:30pm – 4:00pm  🎫 Book Here

 

Head to Head: Matt Gore, Chief Operating Officer, Pension Insurance Corporation

📅 9 December 2020  ⏰ 12:30pm – 1:00pm  🎫 Book Here

 

Head to Head: Matt Prosser, Chief Executive, Dorset Council

📅 16 December 2020  ⏰ 9:30am – 10:00am  🎫 Book Here

 

Head to Head: Amanda Jones, Retail Director, Post Office

📅 12 January 2021  ⏰ 9:30am – 10:00am  🎫 Book Here

 

Head to Head: Angela Lockwood, Chief Executive, North Star Housing Group Ltd

📅 26 January 2020  ⏰ 9:30am – 10:00am  🎫 Book Here

 

Previous Head to Head Interviews

 

Head to Head: Paul Harris, Executive Director of Customer Experience, Curo

🎥 Watch recording here

 

Head to Head: Jo Moran, Head of Transformation – Stores & Property at Marks and Spencer

🎥 Listen to recording here

 

Head to Head: Giles Hawkes, CEO, Cosmos Tours

🎥 Watch recording here

 

Head to Head: Leigh Tavaziva, Managing Director UK Customer Operations, Centrica

🎥 Listen to the recording here

 

Head to Head: John Barnett, Director of Operations (Energy Services), Npower

🎥 Watch recording here

 

Head to Head: Peter Farrer, Chief Operating Officer, Scottish Water

🎥 Watch recording here

 

Head to Head: Helen Dickinson OBE, CEO, British Retail Consortium

🎥 Watch recording here

 

Head to Head: Lord Karan Bilimoria, Founder, Cobra Beer

🎥 Watch recording here

 

Head to Head: Angela MacDonald CBE, Director General of Customer Services, HMRC

🎥 Listen to the recording here

 

Head to Head: Trafford Wilson, Executive Director of Customer Service, The Guinness Partnership

🎥 Watch to the recording here

 

Head to Head: Sian Fisher, CEO, Chartered Insurance Institute

🎥 Watch to the recording here

 

Head to Head: David MacLeod OBE, Co-Founder, Engage for Success

🎥 Watch to the recording here

 

Head to Head: Dr Peter Carter OBE

🎥 Watch to the recording here

 

Head to Head: Alison Jaap, Customer Director, first direct

🎥 Watch to the recording here

 

Head to Head: Richard Pash, Director of UK Marketing, Zurich

🎥  Watch the recording here

 

Head to Head: Alison Jones, Group Managing Director UK & Senior Vice President at PSA Group

🎥  Watch the recording here

Head to Head: Catherine Rutter, Managing Director Connect, Lloyds Banking Group

🎥  Watch the recording here

 

Head to Head: Ben Fletcher, Group Chief Financial Officer, The Very Group

🎥  Watch the recording here

 

Head to Head: Neil Mullarkey, The Comedy Store Players

🎥  Watch the recording here

 

Head to Head: Miguel Cabaça, Managing Director, Arval UK

🎥  Watch the recording here

The Institute of Customer Service
Close search
Basket
Back To Top
×Close search
Search