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Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing.

👥 Free to attend and open to members & non-members, you will be able to ask questions during the live webinar.

🎥 Recording of the interview will be sent after the session

Head to Head: Neil Hargreaves, Managing Director, Knauf Insulation

📅 8 Dec 2021  ⏰ 3:00pm – 3:30pm  🎫 Book Here

Previous Head to Head Interviews

Head to Head: Paul Harris, Executive Director of Customer Experience, Curo

🎥 Watch recording here

 

Head to Head: Jo Moran, Head of Transformation – Stores & Property at Marks and Spencer

🎥 Listen to recording here

 

Head to Head: Giles Hawkes, CEO, Cosmos Tours

🎥 Watch recording here

 

Head to Head: Leigh Tavaziva, Managing Director UK Customer Operations, Centrica

🎥 Listen to the recording here

 

Head to Head: John Barnett, Director of Operations (Energy Services), Npower

🎥 Watch recording here

 

Head to Head: Peter Farrer, Chief Operating Officer, Scottish Water

🎥 Watch recording here

 

Head to Head: Helen Dickinson OBE, CEO, British Retail Consortium

🎥 Watch recording here

 

Head to Head: Lord Karan Bilimoria, Founder, Cobra Beer

🎥 Watch recording here

 

Head to Head: Angela MacDonald CBE, Director General of Customer Services, HMRC

🎥 Listen to the recording here

 

Head to Head: Trafford Wilson, Executive Director of Customer Service, The Guinness Partnership

🎥 Watch to the recording here

 

Head to Head: Sian Fisher, CEO, Chartered Insurance Institute

🎥 Watch to the recording here

 

Head to Head: David MacLeod OBE, Co-Founder, Engage for Success

🎥 Watch to the recording here

 

Head to Head: Dr Peter Carter OBE

🎥 Watch to the recording here

 

Head to Head: Alison Jaap, Customer Director, first direct

🎥 Watch to the recording here

 

Head to Head: Richard Pash, Director of UK Marketing, Zurich

🎥  Watch the recording here

 

Head to Head: Alison Jones, Group Managing Director UK & Senior Vice President at PSA Group

🎥  Watch the recording here

Head to Head: Catherine Rutter, Managing Director Connect, Lloyds Banking Group

🎥  Watch the recording here

 

Head to Head: Ben Fletcher, Group Chief Financial Officer, The Very Group

🎥  Watch the recording here

 

Head to Head: Neil Mullarkey, The Comedy Store Players

🎥  Watch the recording here

 

Head to Head: Miguel Cabaça, Managing Director, Arval UK

🎥  Watch the recording here

 

Head to Head: Kathryn O’Brien, Customer Experience Director, TransPennine Express

🎥  Watch the recording here

 

Head to Head: Matt Gore, Chief Operating Officer, Pension Insurance Corporation

🎥  Watch the recording here

 

Head to Head: Matt Prosser, Chief Executive, Dorset Council

🎥  Watch the recording here

 

Head to Head: Amanda Jones, Retail Director, Post Office

🎥  Watch the recording here

 

Head to Head: Liv Garfield, Chief Executive, Severn Trent

🎥  Watch the recording here

 

Head to Head: Angela Lockwood, Chief Executive, North Star Housing Group Ltd

🎥  Watch the recording here

 

Head to Head: Steve Holliday, Chairman of Cityfibre, Chairman of Zenobe and President of the Energy Institute

🎥  Watch the recording here

 

Head to Head: Eric Leenders, Managing Director, Personal Finance, UK Finance

🎥 Watch the recording here

 

Head to Head: Heather Smith, Managing Director, LV= General Insurance Direct

🎥 Watch the recording here

 

Head to Head: Peter Cross, Customer Experience Director, John Lewis

🎥 Watch the recording here

Head to Head: Carla Thomas, Business Customer Service Director, Openreach

🎥 Watch the recording here

 

Head to Head: Guy Jefferson, Customer Service Director, SP Energy Networks

🎥 Watch the recording here

 

Head to Head: Brian Martin, Head of Customer and Conduct at Admiral Insurance.

🎥 Watch the recording here

 

Head to Head: Jonathan Davidson, Senior Advisor, Financial Conduct Authority (FCA)

🎥 Watch the recording here

 

Head to Head: Bruce Carnegie-Brown, Chairman, Lloyd’s

🎥 Watch recording here

 

Head to Head: Joanna Farrell, Assistant Director, Investigations, Fitness to Practise Directorate at the General Medical Council

🎥 Watch recording here

 

Head to Head: Ian Cain, Chief Executive Officer, SES Water

🎥 Watch recording here

 

Head to Head: Aimie Chapple, Executive Officer, Customer Management, Capita

🎥 Watch recording here

 

Head to Head: Ant Middle, Chief Executive Officer, Ageas

🎥 Watch recording here

 

Head to Head: Elliot Shaw, Director of Strategy and Planning, Highways England

🎥 Listen to recording here

 

Head to Head: David Cowans, Group Chief Executive, Places for People

🎥Watch recording here

 

Head to Head: Matt Vickers, Chief Executive and Chief Ombudsman, Ombudsman Services

🎥 Watch recording here

 

Head to Head: Karen Coleman, Director of Customer Operations, Wesleyan Assurance Society

🎥Watch recording here

 

Head to Head: Fiona MacGregor, Chief Executive, Regulator of Social Housing (RSH)

🎥 Watch recording here

 

Head to Head: Connie Nam, Founder & CEO, Astrid & Miyu

🎥 Watch recording here

 

Head to Head: Oke Eleazu, Chief Operating Officer, Bought by Many

🎥 Listen to recording

 

Head to Head: Vicky Fordham-Lewis, Managing Director, Osborne Property Services

🎥 Watch recording

 

Head to Head: Gerry McGarry, Sales and Marketing Director, BPI Recycled Products

🎥 Watch recording

 

Head to Head: Louise Beardmore, Customer Services Director, United Utilities

🎥 Listen to recording

 

Head to Head: Tara Mullen, Director of Operations, Octopus Energy

🎥 Watch recording

 

Head to Head: Mark Evans, Managing Director, Marketing & Digital at Direct Line Group

🎥 Watch recording

 

Head to Head: Michael Lewis, CEO, E.ON UK plc

🎥 Watch recording

Head to Head: Jo Marshall, Executive Director, YPO

 

Head to Head: Graham Edwards, CEO, Wales & West Utilities

 

Head to Head: Claire Miles, CEO, Yell Limited

 

Head to Head: Vicki Heslop, Director of Customer Experience, Covéa Insurance

 

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