How we help supercharge your customer service
Develop your people
Better trained staff are able to service your customers more efficiently and effectively.
Measure & Benchmark
Independently measure your success, identify opportunities and benchmark against competitors.
Policy Engagement
We engage with the Government and other public officials through our APPG, policy campaigns and partnerships with regulators.
Enhance Your Profile
Gain recognition of your organisation’s expertise in customer service, building your influence and raising your profile.
Set Service Standards
Find out how to set the highest quality standards to provide excellent customer service consistently.
A Critical Friend
We act as your critical friend – giving you an impartial outside perspective when you need it.
Research & Insight
Understand the evolving customer environment, the secrets of excellent service and get practical insight to inform your strategy.
Advice & Support
We’re here to make sure everything is aligned around your customer to create a compelling, competitive advantage.
Insight & Thought Leadership
Fostering an age-diverse workforce to address the UK’s employee engagement challenges
As many of you will know by now, I am a firm believer that service is essential in futureproofing against uncertainty and the key to unlocking the UK’s route to a productive and growing economy. Between the usual economic headlines this week, one story in The FT caught my eye: the near 10% rise in “boomers” taking up casual hospitality…
Stay true to your mission and purpose in exceptionally turbulent times
Since the new US administration was formed in January, it has certainly been a rollercoaster ride. If anything, the pace…
Trading through tariffs – the resilience of our service economy
Over the past week and a half, the conversation around tariffs has dominated headlines, amplifying the sense of uncertainty that…
Protecting our people and our economy: a call to action against the abuse of service workers
Despite a rocky start to the financial year, data on the UK jobs market earlier this week provided some timely…
Our Members
We have around 350 organisational members – big and small – spanning all sectors. We have many individual members, from experienced business leaders, to those starting their careers.
