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Inspiring a Service Nation, Powering the Future

We are the independent professional membership body for customer service, working across all sectors to drive business performance through service excellence.

The roi of excellent customer service
Inspiring a Service Nation
We’re Inspiring a Service Nation

Great customer service drives better business performance. We are the UK’s leader in understanding customer satisfaction and improving the customer experience, helping our members succeed by focusing on their purpose, relevance and impact. Be part of the success

Help us build the service nation
Ripples
Long-term impact through excellent service

Our research proves that investing in customer service translates into faster growth, higher productivity and better margins.  Our member-exclusive research and resources can help you identify where your organisation needs to focus.

The ROI of Customer Service
Graphs
UK Customer Satisfaction Index

Our UKCSI is the barometer of customer satisfaction in the UK. The January UKCSI will launch on 28th at 12.00, members can sign up to the webinar here: BOOK NOW

More info on UKCSI

Membership Benefits

Advice and Support
Advice & Support

We’re here to make sure everything is aligned around your customer to create a compelling, competitive advantage.

Research
Research & Insight

Understand the evolving customer environment, the secrets of excellent service and get practical insight to inform your strategy.

Friend
A Critical Friend

We act as your critical friend – giving you an impartial outside perspective when you need it.

Standards
Set Service Standards

Find out how to set the highest quality standards to provide excellent customer service consistently.

Profile
Enhance Your Profile

Gain recognition of your organisation’s expertise in customer service, building your influence and raising your profile.

Policy
Policy Engagement

We engage with the Government and other public officials through our APPG, policy campaigns and partnerships with regulators.

Measure and Benchmark
Measure & Benchmark

Independently measure your success, identify opportunities and benchmark against competitors.

Develop
Develop your people

Better trained staff are able to service your customers more efficiently and effectively.

A decade of customer service excellence

Lessons from the past and a glimpse at the future

To mark a decade of customer service excellence, we collaborated on a special video with Sky. See some of our members – from John Lewis, to Scottish Water and Zurich – reflect on past 10 years and consider what the next 10 might hold.

More about membership

Our Members

Hastoe
Bron-afon
Buuk
Highways-England
Cross Keys Homes
British Heart Foundation
Jepson
CAA
Bought-by-many
Carpenters
Cardiff-council
Hitachi-Capital
Aba
Amey
Northern-gas-networks
Canal-river-trust
Nu-heat
Jersey Water
MacTaggart And Mickel
Healthshield
Gentoo
Engie
Concertus
Leaseplan

We have 400+ organisational members – big and small – spanning all sectors. We have many individual members, from experienced business leaders, to those starting their careers.

View all members Become a member

Latest ServiceMark Achievers

Cross Keys Homes
Axis Logo
Domino
Northern-gas-networks
SRA
Engie
Hitachi-Capital
Electricity-NW
ServiceMark

Our ServiceMark accreditation recognises members who consistently achieve the highest standards of customer experience excellence – and have aligned their workforce with their service strategy.

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