Head to Head with Rowena Maxwell, MD (Accenture)

Our CEO, Jo Causon will be meeting with Rowena Maxwell, Managing Director at Accenture, as part of our Head to Head series to discuss leadership and challenges faced.

Rowena is a Managing Director at Accenture, leading Customer Sales and Service across the UK and Ireland. With over 25 years of experience, she has a proven track record of helping clients drive meaningful change, particularly in enhancing their customer service propositions. A passionate advocate for customer-centricity, Rowena is committed to ensuring that customer needs are embedded at the core of strategic decision-making.

Throughout her career, she has worked across a wide range of industries, including public, private, and not-for-profit sectors, with deep expertise in financial services, energy, and retail.

In addition to her role at Accenture, Rowena serves as a judge for prestigious industry award panels such as the Stevie Awards for Sales & Customer Service and the European Contact Centre Awards. She is also a regular contributor to leading online customer experience publications.

Her specialties include data-driven customer experience, CRM business & solution architecture, contact centre operations, multi-channel strategy, business transformation and more.