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Trusted Advisory Network Meeting (Physical) – 25 Feb 2026

This meeting is exclusive to Trusted Advisory Network members of The Institute. Jo Causon, The Institute’s CEO, will be hosting this 2 hour session with a guest speaker from our membership (to be confirmed).

This meeting will focus on  ‘How should organisations deploy AI to improve productivity, customer experience and demonstrate ethical governance?.

We will open the meeting for an interactive discussion and encourage all members to attend and participate, as it is a great opportunity to share ideas, network with peers, and learn from business experienced professionals across-sectors.

If there is anything in particular you would like to cover, please let us know in advance and we will add it to the discussion points.

Agenda

  • Arrival and refreshments
  • Welcome and objectives of session
  • Jo Causon opens with a view on The Institutes latest research:  ‘How should organisations deploy AI to improve productivity, customer experience and demonstrate ethical governance?
  • Member insights – guest speaker TBC
  • Interactive discussion
  • Summary and close

*One individual per organisation please*

Date

Wed 25th February 2026

Time

08:30 - 10:30

Who Can Attend

TAN Members Only

Location

Location TBC

Organiser

The Institute of Customer Service
The Institute of Customer Service
Email
icsevents@icsmail.co.uk
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