We recently hosted a special version of our non-member January 2026 UKCSI launch webinar. Our CEO, Jo Causon, and the Institute’s Director, Research and Member Propositions, Brian Weston, delved into the highlights and analysis of the current state of customer satisfaction and compelling new insights about customer confidence, purchasing decisions and priorities when choosing an organisation.
This webinar highlights the membership benefits, products, services, and research available to Institute members, and how they support a strong service culture, better customer service, and improved business performance.
Watch the full recording below to access the latest results and get a taste of the other research and insight we offer our members.
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