UK Customer Satisfaction Awards 2027

Be part of the UK Customer Satisfaction Awards, a celebration recognising the organisations, teams, and individuals who are setting the benchmark for outstanding customer service across the UK.

The Awards ceremony will take place on 9 March 2027 at the Hilton Park Lane, London, following The Institute’s Annual Conference.

Programme

19:00 – Pre-dinner drinks reception (cash bar available)
19:40 – Welcome, dinner & Awards ceremony
22:45 – Post-Awards entertainment

Please note

• Organisational member finalists are entitled to one complimentary place.
• Non-member finalists receive one complimentary place with the purchase of one or more additional places.
• Complimentary places are limited to one per organisation.
• An Awards table ticket includes seating for 10 guests.

We look forward to celebrating excellence in customer service with you on the night.