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Assessor Quality Assurance and Skills Development Forum (9 Sep 2026)

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Quality, Consistency and Developmental Feedback

This Forum is a complimentary, members-only virtual event for all Assessors approved to assess the Institute’s Professional Qualifications.

The forum brings assessors together to share best practice, strengthen consistency in assessment decisions, and enhance the quality of developmental feedback provided to learners. Led by our Professional Standards Assessors, the session supports standardisation, quality assurance, and a consistent approach across all qualification programmes, while providing valuable opportunities to network and learn from peers.

By attending, you will:

  • Strengthen your confidence in making consistent, evidence-based assessment decisions.
  • Enhance the quality and impact of the developmental feedback you provide to learners.
  • Refresh and develop your knowledge of assessment standards, quality assurance requirements, and best practice.
  • Explore practical case studies and discuss approaches to common assessment challenges with fellow assessors.
  • Gain valuable insights from experienced assessors to support your ongoing professional development.
  • Build connections with other assessors and share experiences in a supportive virtual environment.
  • Receive a confirmation of attendance to evidence your continuing professional development (CPD) and commitment to maintaining assessment standards.

Attendance at one Assessor Development Forum each year is a requirement of the Assessor Code of Practice and contributes towards your continuing professional development (CPD).

If your preferred session is fully booked, please visit The Institute’s events page.

Date
Wed 9th September 2026
Time
13:00 - 16:00

Virtual Event

Who Can Attend
Members only
Location
Online
Category
Organiser
The Institute of Customer Service
The Institute of Customer Service
Email icsevents@icsmail.co.uk
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