Panel Session: AI vs the Human Touch – Finding the Balance

Join NCSW for a special live webinar chaired by our CEO, Jo Causon. We will explore one of the biggest questions facing organisations today: how can we harness the power of AI without losing what makes great service truly human?

Artificial intelligence is rapidly transforming the way organisations work and deliver services. But as technology becomes more embedded in customer interactions, how do we make sure we don’t lose the empathy, judgement and emotional intelligence that create meaningful experiences?

In this thought-provoking live panel discussion, our expert speakers will explore the opportunities and challenges of using AI to enhance service delivery – while keeping people at the heart of the experience.

Panellists:

• Jo Causon, CEO, The Institute of Customer Service (Chair)
• Joe Richardson, Operations Director, Octopus Energy
• Anna Cook, Customer Director, Marks & Spencer
• TBC

Come along and put your questions to our expert panel, and explore how we can embrace AI without losing the human touch.

Open to members and non-members.