North East Regional Member Meeting – The Future of Customer Service (11 Nov)

This regional event is exclusive to members of The Institute.  Jo Causon, The Institute’s CEO, will be hosting this half day session with Robert Taylor, UK Director of Customer Experience, Lowell Financial.

This meeting will focus on The Future of Customer Service. 

We will open the meeting for an interactive discussion and encourage all members to attend and participate, as it is a great opportunity to share ideas, network with peers, and learn from business experienced professionals.

Agenda

• 09:00 – Arrival, refreshments and networking
• 09:30 – Welcome and objectives of the session by Jo Causon, CEO, The Institute
• 09:45 – The Future of Customer Service – Jo Causon, CEO, The Institute
• 10:15 – “Can You Buy All My Debt?” – The Power of Trust, Service & Better Customer Outcomes – Robert Taylor, UK Director of Customer Experience, Lowell Financial Ltd
• 10:45 – Interactive Discussion
• 11:45 – Summary and close
• 12:00 – Optional Tour