As part of National Customer Service Week, our live panel discussion, ‘AI vs the Human Touch – Finding the Balance’ explored how organisations can harness AI to enhance service delivery while keeping empathy, judgement and emotional intelligence at the heart of the customer experience.
Chaired by our CEO, Jo Causon, the discussion brought together our expert panellists to consider the opportunities and challenges of AI in service.
Missed the live event, or want to watch it again? Rewatch the full recording below:
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