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Schedule management illustration set. Characters creating schedule plan, check list and milestones calendar to completing work tasks. Business and organization concept. Vector illustration.

Keeping service at the heart of the agenda in 2024

2023 has been a challenging year for businesses and customers alike. Economic conditions have been tough, unpredictability has been a watchword – and customer satisfaction has taken a sharp decline. But what will 2024 hold? On one level, I fear…

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