Annual General Meeting (AGM)

The Institute’s Annual General Meeting and Members’ Meeting is an exclusive, members-only event offering you an excellent forum to network with the UK’s leading organisations and learn from best practice.

Our 29th AGM and Members’ Meeting will take place on Wednesday 8th July, 2026 at Glaziers Hall, London, where you will be welcomed by Jo Causon, The Institute’s CEO.

This is your chance to find out what we have been doing to support you, meet some of the team and network with fellow members, as well as an opportunity to shape the future direction of The Institute and ask any questions of us.

The Members’ Meeting will consist of a panel session that will focus on the latest results from the UK Customer Satisfaction Index that will be launched in July.

Panel:

• Stephen Noakes, Director of Retail, Nationwide Building Society
• Michael Plante, Head of Customer Operations, Specsavers
• Genevieve Kangurs, Customer Director, Vanquis
• Anna Cook, Customer Director, Marks & Spencer