Find out more about the Institute of Customer Service
The Institute of Customer Service is the independent, professional membership body for customer service. Founded in 1996, and formally incorporated in February 1997, we help our members improve their customers’ experience and their own business performance
Mission, values and standards
Find out what we stand for and our core values
We want a world where excellent customer service is demanded, delivered and seen to make a positive impact on organisational performance
Meet the team
Say hello to our people
The Institute of Customer Service head office is in London, with regional representatives based across the UK to ensure service access for all national and regional organisations
A new look for customer service
See all Case Studies
“It felt like a great opportunity to talk to all our staff directly about customer service with one consistent message across our operations. We saw the opportunity to put service right at the heart of the agenda.”
Louise Mogghaddam Senior Group Customer Service Manager, New Look
Meet our VPs
The Institute’s Vice Presidents act as the sounding board for new initiatives and offer aid to advance the growth, reputation, profile and numerical strength of The Institute
Meet the board
Discover our board members
The Board of The Institute of Customer Service is made up of an Executive Director, Chair and three Non-executive Directors
Work with us at The Institute
The Institute of Customer Service provides an inclusive and supportive working environment. Our staff are highly valued, motivated and focused on business needs. We are committed to fairness and equality
Institute membership gives you exclusive access to customer service research across all sectors.
Our training and accreditation programmes can raise your service standards.
Are you looking for organisational membership?
We support some of the UK's leading businesses in improving their customer service.