Glynis Hobson, Director of Customer Services, and Victoria Dunn, Customer Services Manager at Co-Ownership Housing, share their thoughts on Organisational Membership and how working with the Institute has helped them develop their service strategy through its research, thought leadership and networking opportunities.
![Headshot of Glynis Hobson, Co-ownership](https://www.instituteofcustomerservice.com/wp-content/uploads/2023/04/Glynis-Hobson-Coownership.jpg)