Andy Page, Ruth Braysher and Holly Hudson of Cambridge University Press & Assessment discuss The Institute’s Professional Development.
Lucie Child, Strategy Lead – Customer Care at The Very Group, discusses the return on investment from The Institute’s Management Qualifications.
Jasmine Hilton, Regional Installations Manager at Wickes discusses the ServiceFocus suite of training and ServiceMark accreditation.
Colin Salmon, Contact Center Manager at the General Medical Council talks about their membership journey and achieving Service Mark accreditation with Distinction.
Mark Charlesworth, Contact Center Advisor at the General Medical Council discusses achieving Service Mark with Distinction.
Sarah-Jane McCausland, Customer Communications & Engagement Lead at Covéa Insurance discusses what it means to be a long-standing member of The Institute, the networking opportunities, and the impact of ServiceMark accreditation.
Watch the team at Unum share how the Professional Qualifications programme helps them develop key skills and capabilities and helped Unum put the customer at the heart of everything they do.
Participants:
- Georgina Overton – Operational Training & Development Business Partner
- Shelley Beaumont – Vocational Rehab Consultant
- Holly French – Digital Learning Consultant
- Stuart Demmon – Product Manager
Watch Andy Pymer, Executive Director of Finance and Regulation at Wessex Water, highlight how membership and ServiceMark with Distinction helped them achieve a high rank in Ofwat’s Customer Measure of Experience and Developer Services Measure of Experience league tables.
Watch Dean Anderson, Customer Experience Manager at Edinburgh Trams, share how ServiceMark and Professional Qualifications, among other membership benefits, have helped them consistently grow their customer base over the last 7 years, increase colleagues and customer satisfaction, reduce complaints handling and increase employee retention.
Watch the inspiring story of Hampshire County Council’s transformation journey and how the improvement in service performance brought a positive impact on employee engagement and business performance.
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Hampshire County Council (HCC) became our first member to use our recently introduced Qualifications Programme Management (QPM) service.
Watch Trevor Davis, Deputy Head of Operations, describe how Pension Protection Fund’s training programme, accredited by The Institute, has equipped their employees with the right knowledge and skills to encourage customer service excellence.
