Each year, the Chancellor’s Mansion House speech is a significant moment in the political and business calendar. And given the tumultuous year we’ve had so far, the stakes feel higher on this occasion. There have been grounds for tentative economic…
The findings of our latest UK Customer Satisfaction Index, launched this week, once again sent a clear signal to UK businesses - with greater potential to build on the opportunity to drive the improvement forward. Investing in customer service can…
As we move through the height of summer, it’s not just the staggering heat that’s taking some adjusting to. The end of the first fiscal quarter makes this a critical moment of reflection and recalibration for many businesses, as business…
The challenge surrounding UK productivity is something we’re all acutely aware of. Despite the years that have passed, we’re yet to see it return to pre-pandemic and pre-financial crisis levels. While many factors are undoubtedly contributing to this stagnation, it…
The debate in the business world and across the media around the impact of AI on customer service continues to rumble on. However, the discourse often fails to address the conversation with the depth of thought and nuance it requires…
The Government’s Spending Review this week marked a key moment in shaping our national economic strategy, and its ÂŁ113bn commitment to capital investment over the cutgrrent parliament signals a desire to stimulate long-term, sustainable growth. This is what we all…
NatWest’s recent return to private ownership provides a moment of closure, and a chance to reflect on the lessons we have learned, 16 years after the Government stepped in to rescue what was then called the RBS Group. As the…
The ongoing challenge with a number of very public cyberattacks is clearly not going away and is a topic of conversation with many of the businesses I am spending time with – whether from a crisis management point of view,…
The news this week that the UK government has agreed a framework for a deeper economic relationship with the EU will likely be a positive step forward for British business. After months of gloomy headlines, this deal, together with those…
Despite summer arriving in earnest, the business and economic outlook paints a mixed forecast. New figures reveal significant challenges in the UK jobs market, with a sharp slowdown in hiring showing that we may have a long road ahead of…