When we talk about skills, we often focus on how best to support younger generations as they enter the workforce, or the value of academic achievement versus vocational skills. These are unquestionably core aspects of ensuring we have the right…
For weeks, the chatter around Wednesday’s budget has been hard to avoid. Now that the Chancellor’s speech has passed, businesses have an opportunity to reflect and refocus. The measures set out this week, some more welcome than others, will impact…
It’s often said that good communication is a key component of corporate strategy – and this has never been truer than it is today. We are living in challenging times, with geopolitical tensions, economic pressures on businesses and a high…
This week at COP, businesses and world leaders have been lobbying for their preferred outcomes. Expectations for the current session are perhaps lower than for any recent COP, which may not be unexpected given some of the geopolitical issues…
In today’s digital age, cyberattacks are inevitable. However, how they are handled and the protections a company has in place speak directly to customer experience and trust. What’s more, as the economy shifts toward greater personalisation, consumer trust in how…
In the past week, we have received a stark reminder of the extreme risks people serving the public face every day while simply carrying out the roles and responsibilities expected of them. The train incident that took place last weekend,…
What it is to be a CEO today is markedly different to what it once was. The plethora of challenges faced – from a more turbulent operating environment and shifting employee preferences, to heightened public scrutiny and (probably rightly) more…
News that McVitie’s has reduced the cocoa content in its Club and Penguin biscuits because of cost pressures, rebranding them as 'chocolate flavour', made the headlines this week. We will see more of this I am sure as businesses continue…
As the days shorten and retail’s Golden Quarter gets into full swing, we’re reminded that this is a critical trading period. For retailers and hospitality operators especially, but many other sectors too. While autumn has been mild, when we might…
Each year, National Customer Service Week provides an opportunity to celebrate everything that makes up our Service Nation: the individuals, teams, and organisations that each bring genuine value to people, communities, and the economy through a commitment to service excellence…