In this episode, Jo Causon, CEO of the Institute of Customer Service, is joined by Myrtle Lloyd, Director General for Customer Service at HMRC, to explore the realities of leadership, delivering service excellence and navigating the evolving customer landscape. Myrtle…
Our Head to Head series brings together senior leaders for thought-provoking conversations about the issues shaping organisations today. In this episode, Jo Causon, CEO of the Institute of Customer Service, is joined by Richard Nicholls, Managing Director of Brook Green…
Our Head to Head series offers exclusive conversations with senior leaders on the issues that matter most to today's organisations. In this episode, Jo Causon, CEO of the Institute of Customer Service, talks with Colin Fyfe, CEO of Unity Trust…
Our Head to Head series brings together senior leaders for candid conversations on the opportunities and challenges facing organisations today. In this latest edition our CEO, Jo Causon interviews James MacBeth, Managing Director at Auto Windscreens, exploring leadership, governance and…
Our Head to Head series brings a sharp business lens to leadership conversations, with our CEO Jo Causon examining the strategic, operational and governance challenges facing organisations today. In this edition, she speaks with Liz Walker, Chief Operating Officer at…
In our Head to Head series, our CEO Jo Causon sits down with business leaders to explore the challenges their organisations face. In this edition, she speaks with Maureen Beresford, Director of Corporate Governance and Stewardship at the Financial Reporting…
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Jenny Herrera, CEO at Good Business Charter. Listen to Jo and Jenny discuss the…
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Liz Chapman, Chief Operations Officer Europe at Equifax. Listen to Jo and Liz discuss…
On the Wednesday of National Customer Service Week 2025 we focused on the theme of Productivity, Growth and Innovation. As part of this we held thought-provoking fireside chat, 'Fuelling growth through service' between our CEO, Jo Causon and CEO of…
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Craig Brown, Chief Operating Officer at Legal & General Retail. Listen to Jo and…