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Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was David Cowans, Group Chief Executive, Places for People. Watch David and Jo discuss the lessons learnt over…
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Elliot Shaw, Director of Strategy and Planning at Highways England. Listen to Elliot and Jo discuss how…
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Ant Middle, CEO of Ageas. Watch Ant and Jo discuss how Ageas stays focused and their vision…
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Aimie Chapple, Executive Officer at Capita Experience. Watch Aimie and Jo discuss how technology enables organisations to…
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Ian Cain, Chief Executive Officer at SES Water. Watch Ian and Jo discuss how SES has been…
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Joanna Farrell, Assistant Director, Investigations, Fitness to Practise Directorate at the General Medical Council (GMC). Watch Joanna…
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Bruce Carnegie-Brown, Chairman of Lloyd's of London. Watch Bruce and Jo discuss the new leadership skills required…
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Jonathan Davidson, Senior Advisor at Financial Conduct Authority (FCA). Watch Jonathan and Jo discuss the key priorities…
Listen to Jo Causon, Institute’s CEO, in conversation with Hannah Louise Cox, Practice Lead at Douglas Jackson, discussing the decline in UK customer satisfaction and how organisations can improve their customer experience.
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Brian Martin, Head of Customer and Conduct at Admiral Insurance. Listen to Brian and Jo discuss the…