New research conducted by The Institute of Customer Service reveals that ineffective recruitment costs the UK £17.6bn annually.
Organisations need to regain consumers' trust, according to the July Index
Its score of 76.1 out of 100 in the January 2019 index was the same as in January 2018
The sector is the third highest rated for customer satisfaction
Latest UKCSI indicates more customers than ever have experienced problems with organisations in the sector
We have recently published an important piece of research that looks at the extent to which organisations are managing to create omnichannel environments for their customers and how successful they are being in delivering more personalised experiences.
Overall customer satisfaction has improved by 0.2 points year-on-year, but this is still 3.3 points below the UK all-sector average
Overall customer satisfaction has improved by 1.1 points, the biggest year-on-year increase of any sector
Leisure is the fourth highest rated sector for customer service in the UK
In my January blog, I wrote about the latest results of our UK Customer Satisfaction Index (UKCSI), and touched upon the fact that we have expanded the Index to include three new measures that give a richer picture of how organisations are performing.