Insurance sector sees increase in customer satisfaction
Overall customer satisfaction has improved by 1.1 points, the biggest year-on-year increase of any sector
Customers remain satisfied with the leisure sector
Leisure is the fourth highest rated sector for customer service in the UK
Customer satisfaction with automotive sector stays above average
A score of 78.9 out of 100 in the January 2019 UKCSI is 1.2 points above the UK all-sector average
Customer satisfaction with the utilities sector remains low
The sector is ranked twelfth out of 13 in the latest UKCSI
Transport sector hits rock bottom for customer satisfaction
The sector's UKCSI score of 71.8 is its lowest since July 2009
No change in tourism customer satisfaction
The sector's score remains above the UK all-sector average
Retail (non-food) sector stays top of latest UKCSI
The sector remains the strongest in the UK for customer satisfaction
Retail (food) sector remains second for customer satisfaction, despite fall
Iceland topped the UKCSI for the sector with a score of 83.2
First Direct tops UK Customer Satisfaction Index
The company saw off competition from John Lewis and M&S Bank
first direct takes top spot for UK customer satisfaction
Banking provider, first direct, tops the UK Customer Satisfaction Index (UKCSI), published today by The Institute of Customer Service, with a customer satisfaction score of 86.7 (out of 100).